Prabhjot Kaur
Hamilton,ON
Summary
A seasoned professional with a solid foundation in customer service and a knack for problem-solving. Enthusiastic about physical activity, adept at patrolling diverse environments regardless of weather or terrain challenges. Skilled in confident verbal interactions with team members, clients, the public, and emergency services. Possesses relevant experience in security and diligent in identifying and reporting security breaches, safety hazards, and emergencies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Officer
Paragon Security
01.2024 - Current
- Worked at Beach Events, Scotiabank Arena, Harbourfront Centre
• Maintaining constant communication with event organizers to address any emerging security concerns promptly.
• Monitoring crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
• Responding quickly and effectively to various security issues, conflicts and disturbances professionally
• Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently - Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
SUPERVISOR
SHOPPERS DRUG MART
01.2023 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- We increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- They promptly resolved conflicts among team members, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Master of Science - Accounting
Sheridan College
Mississauga, ON09.2024
Skills
- Keen observer
Physical Stamina
CCTV Monitoring
Legible report writing
First Aid Certified
Smart Serve Certified
Security procedures knowledge
Emergency Response
Certification
- Ontario Security Guard License
- Workplace Hazardous Materials Information System (WHMIS)
- Emergency First Aid with CPR
- Driving License class "G1"
Availability
Part-Time, as well as full time/ Casual [on call]
References
Sukhsher Singh Sandhu, Supervisor, 437 - 982 (9577)
Timeline
Security Officer
Paragon Security
01.2024 - Current
SUPERVISOR
SHOPPERS DRUG MART
01.2023 - 11.2023
Master of Science - Accounting
Sheridan College
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