PRABHJOT KAUR
Whitehorse,YT
Summary
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Representative
The Georgetown Inn
04.2023 - 05.2024
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier
Esso Circle K
09.2022 - 04.2023
- Cash handling and customer handling
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Front Desk Representative and Cashier
MVR cash and carry wholesale Market
10.2021 - 09.2022
- Solve issues and guide regarding store policies
- Cash handling
- Lifting 50lbs
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
Education
Bachelor Of Hospitality And Tourism Management -
Cambrian College of Applied Arts And Technology
Brampton, ON2022
Bachelor’s Of Science - Medical Studies
Punjabi University
Punjab ,India2017
Skills
- MS Word
- MS Power Point
- Basic maths skill
- Verbal and written communication
- Organised and Time management
- Diploma in hospitality
- High School in Science
- A great team player with customer service skills
- Ability to meet strict deadlines
- Flexible team player who prospers in fast-paced work environment
- Proficiency in numerous computer applications and software, including MS Word, PowerPoint, and Excel
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
Dispatch and load brokage
Gas attendant
Timeline
Front Desk Representative
The Georgetown Inn
04.2023 - 05.2024
Cashier
Esso Circle K
09.2022 - 04.2023
Front Desk Representative and Cashier
MVR cash and carry wholesale Market
10.2021 - 09.2022
Bachelor Of Hospitality And Tourism Management -
Cambrian College of Applied Arts And Technology
Bachelor’s Of Science - Medical Studies
Punjabi University