Prabhjot Kaur

• -Making contact with current clients to offer them plans to keep up sales connections with them.
• - Answering questions from both new and current clients in order to deliver services throughout Canada.
• - Keeping up with current technical product or service expertise to address inquiries from clients regarding goods and services and to explain to them features and advantages.
• - Negotiate with clients to encourage them to adopt strategies
• - Achieving daily sales goals; - Coming up with fresh concepts and pitches that use various strategies to persuade customers.
• - Created solid, business-like connections by determining demands of clients, which boost total sales and potential.
• -Efficiently communicated with clients to preserve their loyalty and level of satisfaction.
• Resolved average of 200 plus customer issues per month through active communication and dedicated research skills

- Conducted training sessions for Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates.

- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

- Developed strong product knowledge to provide informed recommendations based on individual customer needs.

- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

• Greeting and welcoming guests in warm and professional manner.
• Answering and directing incoming calls, emails, and inquiries promptly and efficiently.
• Managing bookkeeping duties, including invoicing and payment processing activities.
• Maintaining up-to-date records of guest arrivals, departures, and inquiries.
• Resolving guests' queries and concerns to their satisfaction. - Monitoring and managing security protocols to ensure safety and security of guests and facilities.
• Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.