PRABHJOT KAUR
Winnipeg,MB
Summary
Detail-oriented and trained laboratory professional with advanced understanding of material analysis and products. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Chemical Laboratory Technician
Huber Group
Mississauga, ON
06.2020 - 09.2020
- Performed regular laboratory maintenance, including cleaning and organizing lab equipment.
- Implemented quality control measures to ensure reliability of results from tests conducted in the lab.
- Monitored inventory levels of reagents, supplies, glassware and other materials needed for experiments in the lab.
- Utilized analytical instrumentation such as pH meters, centrifuges, microscopes and balances for testing purposes.
- Prepared solutions according to specifications while adhering to standard operating procedures.
- Set up and conducted chemical experiments, tests and analyses, using techniques such as chromatography, spectroscopy, physical, and chemical separation techniques, and microscopy.
Team Lead
Skip The Dishes
Winnipeg, MB
10.2020 - 01.2021
- Training new customer service team members
- Monitoring average call length and overall call volume
- Resolving escalated customer issues
- Worked different stations to provide optimal coverage and meet production goals.
- Received and addressed requests for price quotes, purchase orders, order adjustments and cancellations.
- Motivate customer service team to meet goals
- Creating intervention and improvement plans for team members
- Leading performance reviews for team members
E-Commerce Customer Service Specialist
24-7 Intouch
Winnipeg, MB
04.2021 - Current
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Handled health related calls that includes documentation of reactions that customers had with products.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Processed new claim hand-offs to other departments
- Assisted callers with navigating corporate website and self-service options.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Associate of Science - Chemical Laboratory Technician
Sheridan College
Brampton ON04-2020
Skills
- Sample Preparation
- Instrument Calibration
- Chemical Handling
- Detail oriented, critical thinking and multitasking
- Effective communication, relation building and inter -personal skills
- Efficient computer skills (MS Office, salesforce etc)
- Reporting and documentation
- Order fulfillment
References
References available upon request.
Timeline
E-Commerce Customer Service Specialist
24-7 Intouch
04.2021 - Current
Team Lead
Skip The Dishes
10.2020 - 01.2021
Chemical Laboratory Technician
Huber Group
06.2020 - 09.2020
Associate of Science - Chemical Laboratory Technician
Sheridan College
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