Prabhjot Kaur

· Handling calls, returning voicemail messages and emails.

· Booking patient appointments.

· Submitting claims with private insurance companies.

· Taking payments from private patients record keeping.

· Scanning documents, maintaining patient record and sending faxes.

· Preparing, organizing treatment rooms and equipment.

· Having patient fill out paperwork and directing them within the clinic.

· End of day arrange front desk properly by putting everything in right place.

· Managing daily administrative tasks.

• Provide superior customer service in a friendly and knowledgeable manner
• Maintain knowledge of the Bank’s products and services and ensure accurate and correct information to customers.
• Take ownership of client complaints/issues, initiating action.
• Assist customers with self-service banking.
• Attend and manage customers in an orderly manner in branch lobby for better customer experience and quick service.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained visitor log for entering and leaving facility for security purposes.

• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
• Created and maintained detailed records of all office activities.