Summary
Overview
Work History
Education
Skills
Timeline
Generic

PRABHJOT KAUR

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Warehouse Worker

Amazon
Brampton, Ontario
11.2023 - Current
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.

Customer Service Representative

United Colors Of Benetton
Chandigarh, Chndigarh
02.2021 - 01.2023
  • Merchandised over-the-counter goods and rotated stock.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Bachelor - Bussiness Management

A.S.B.A.S.J.S.M College
08.2009 - 07.2013

Skills

  • Assembly and Production
  • Inventory Management
  • Order Picking and Processing
  • Occupational Health and Safety
  • Teamwork Skills
  • Shipping and Receiving
  • Loading and Unloading
  • Operations Support
  • Material Packaging
  • Material Shelving
  • Supply Chain Distribution
  • Customer Service
  • Shipping Operations
  • Stock Management
  • Stock Allocation
  • Storage Arrangements
  • Lifting and Sorting
  • Layout Assistance
  • Telephone Reception
  • Stockroom Management
  • Customer Service and Assistance
  • Cash Register Operation
  • Wrapping and Boxing
  • Refund Handling
  • Recording Counts
  • Customer Inquiries
  • Customer Satisfaction
  • Sales and Promotions
  • Cashier Oversight
  • Credits and Refunds
  • Billing and Payment Processing
  • Microsoft Office

Timeline

Warehouse Worker

Amazon
11.2023 - Current

Customer Service Representative

United Colors Of Benetton
02.2021 - 01.2023

Bachelor - Bussiness Management

A.S.B.A.S.J.S.M College
08.2009 - 07.2013

Similar Profiles

CREATE PROFILE
PRABHJOT KAUR