PRABHJOT KAUR
Winnipeg,MB
Summary
Customer Service Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
E-Commerce Customer Service Specialist
24-7 Intouch
04.2021 - Current
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Processed new claim hand-offs to other departments
- Assisted callers with navigating corporate website and self-service options.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Team Lead
Skip The Dishes
10.2020 - 01.2021
- Training new customer service team members
- Monitoring average call length and overall call volume
- Resolving escalated customer issues
- Worked different stations to provide optimal coverage and meet production goals.
- Received and addressed requests for price quotes, purchase orders, order adjustments and cancellations.
- Motivating customer service team to meet goals
- Creating intervention and improvement plans for team members
- Leading performance reviews for team members
Chemistry Laboratory Assistant
Huber Group
06.2020 - 08.2020
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Created and updated record of all supplies and equipment to monitor inventory.
- Organized instructional materials, facilities and solutions for experiments.
- Prepared lab for experiments using chemistry knowledge and instructional information.
- Collected, stored, and labeled lab samples according to laboratory specifications
Education
Associate of Science - Analytical, Inorganic And Organic Chemistry
Sheridan College
Brampton04.2020
High School Diploma -
Saint Francis Convent School
Amritsar04.2017
Skills
- Sales expertise
- Efficient computer skills (MS Office, salesforce etc)
- Effective communication, relation building and interpersonal skills
- Detail oriented, critical thinking and multitasking
- Reporting and documentation
- Order fulfillment
Timeline
E-Commerce Customer Service Specialist
24-7 Intouch
04.2021 - Current
Team Lead
Skip The Dishes
10.2020 - 01.2021
Chemistry Laboratory Assistant
Huber Group
06.2020 - 08.2020
Associate of Science - Analytical, Inorganic And Organic Chemistry
Sheridan College
High School Diploma -
Saint Francis Convent School
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