Prabhjot Kaur
Surrey,BC
Summary
- To be a part of a highly reputable and service-oriented company that can provide growth, opportunity, and professional advancement to its employees.
- To obtain a position in an institution where my skills and my knowledge can be utilized and developed. And I shall do my best in this profession wherein my skills will be most beneficial in meeting the needs of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
02.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Tim Hortons Vancouver
01.2021 - 01.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Receptionist
SHAIR Ltd.
10.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Server
An Indian Affair Restaurant
06.2018 - 12.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education Assitant
Flower World Kindergarten
03.2016 - 10.2016
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment.
Education
ECEA 300 Child Care, Safety and Nutrition -
Coastal College of British Columbia
Vancouver, BC10.2023
Bachelor in Web designing and Technology -
CDI College
Montreal, BC04.2021
Army Public School -
Beas, Punjab
03.2017
Skills
- Can Multi Task
- Customer Service Oriented
- Computer Literate (Microsoft Word & Excel, Microsoft PowerPoint)
- English Literate
- Calm and patient
- Effective listening
- Social skills development
- Creativity
- Positivity
- Curriculum planning
Certification
I hereby certify that the above information are true and correct to the best of my knowledge and ability.
- CM - Certified Manager Certification
References
Additional references are available upon request.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager
Tim Hortons
02.2023 - Current
Supervisor
Tim Hortons Vancouver
01.2021 - 01.2023
Receptionist
SHAIR Ltd.
10.2019 - 01.2021
Server
An Indian Affair Restaurant
06.2018 - 12.2018
Education Assitant
Flower World Kindergarten
03.2016 - 10.2016
ECEA 300 Child Care, Safety and Nutrition -
Coastal College of British Columbia
Bachelor in Web designing and Technology -
CDI College
Army Public School -
Beas, Punjab
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