Prabhjot Kaur
Surrey,British Columbia
Summary
- Experienced Support Worker offering 4-year background providing vulnerable individuals with care to improve quality of life. Polished in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for families dealing with various issues such as domestic violence, substance abuse and mental illness.
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
- Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Halfway House Support Worker
Phoenix society
Surrey, BC
01.2023 - Current
- Established relationships with local law enforcement agencies in order to facilitate communication between the two entities.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Ensured compliance with all applicable laws, regulations, codes and standards related to Halfway House operations.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Provided guidance and support to residents in order to help them transition back into society.
- Provided crisis intervention services when needed in order to de-escalate potential volatile situations.
- Monitored security systems to maintain safety of residents and personnel on-site.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Providing day-to-day supervision and support in a therapeutic setting;
- observing and accurately documenting and reporting residents’ activities to managers, parole officers and other officials including those behaviors that indicate elevation of risk for the resident, the facility or the larger community;
- being proactive in building rapport, utilizing basic counselling skills, and coaching to assist residents to develop a pro-social lifestyle;
- medication administration;
- supportive case work services;
- actively monitoring Correctional Services Canada (CSC) communications and with CSC partners;
- actively maintaining static and dynamic security: engagement of residents and monitoring static security components (security system, cameras, securing doors);
- facilitating scheduled case conferences;
- facilitating urinalysis;
- facilitating residents’ completion of housekeeping chores (cooking communal meals, cleaning) as part of life skills’ acquisition and to maintain the cleanliness and orderly functioning of program and facility
Senior Worker
Elizabeth fry Society
Surrey, British Columbia
12.2022 - Current
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Maintained thorough case history records and wrote detailed reports.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Performed psychosocial assessments and documented casework.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Counseled and prepared residents for transition to independent living.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Developed individualized service plans with clients to address their identified goals.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Directed protective placement, case management, parent education and family reunification activities.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
- Identified and addressed financial and emotional barriers to discharge and recovery.
- Support the overall functioning of Rosewood including ensuring organizational goals, requirements and accreditation standards are being met.
- Assisting the Program Supervisor to ensure program deliverables are achieved.
- Provide direct supervision of staff, including coaching and feedback.
- Conducts scheduled interviews, and participant registration for housing units.
- Provides participants with day-to-day support as needed through a harm reduction lens and conducts ongoing monthly client meetings to review their plans and goals for themselves. Provides case management and where necessary, identifies participant challenges and develops intervention plans.
- Maintains daily records of operations and client interaction, as necessary.
- Performs light housekeeping duties ensuring a safe, clean hygienic environment for all.
- Scheduled and confirmed appointments.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Determined staffing requirements, interviewing, hiring and training new employees.
Youth Worker
Elizabeth fry society
Surrey, BC
06.2021 - 12.2022
- Made referrals to utilize community resources for resident's needs.
- Facilitated daily activities such as educational, recreational, and social skill development for youth.
- Maintained a safe environment by enforcing rules and regulations set forth by the facility.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Documented child progress, reporting extreme changes in behavior.
- Prepared patients for self-management and decision-making responsibilities.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Collaborated with social workers to support patients.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Offered key emotional support to special needs youth.
- Completed day-to-day duties accurately and efficiently.
- Ensure the safety and wellbeing of youth in the program.
- Acting as a positive role model for clients, providing life skills training and behavior management.
- Supported youth in achieving and maintaining their goals. Enable youth to address their substance use and personal risk factors.
- Recorded all activities and interactions with participants.
- Lead daily group activities and participate in case management.
- Maintained day-to-day operations of residence in adherence to Community Care regulations.
Supportive Housing Worker
Phoenix society
Surrey, British Columbia
03.2021 - 12.2022
- Demonstrate courtesy and respect for others.
- Promote good relations (builds rapport and trust, shares information with others, accepts and expresses suggestions or feedback in a positive constructive manner, being sensitive to the needs and feelings of others).
- Participate in the team’s planning and implementation of quality improvement projects such as evaluating customer needs, improving services and implementing new service strategies.
- Participate in working through team issues.
- Assist in the orientation and training of new staff in the integrated services model combining clinical addiction, housing, employment and educational services.
- Seek out professional development opportunities and share knowledge including attending staff meetings, educational events and mentoring junior staff.
- Administrative tasks such as Photocopying. ● Assisting with case documentation. ● Database entries. ● Filing. ● Preparing new client files. ● Professionally answering phones.
Housing Placement Worker
Elizabeth Fry society
Surrey, BC
06.2021 - 11.2022
- Facilitated workshops on budgeting, credit repair, and other topics related to successful independent living.
- Supported the overall functioning of the shelter program and intake and care of the residents.
- Navigated clients to various forms of housing such as interim housing, shared housing, and permanent housing placements.
- Referred clients to agencies and programs that will assist with safe and stable housing, when appropriate.
- Developed and implements an individual housing plan for the client.
- Followed up with the client weekly to ensure they are making progress towards their housing placement goals.
- Connected clients to community resources that will support the goal of permanent housing acquisition.
- Provides information and instruction to participants regarding how to complete a housing application, housing search, tenant rights and responsibilities, including observation of rental agreement rules.
Emergency Support Worker
Phoenix Society
Coquitlam, BC
11.2020 - 03.2021
- Followed recommendations from BC Housing, Fraser Health, BCCDC and medical professionals on monitoring daily activities of residents.
- Monitored homeless residents and assist with the day-to-day operations of the Centre
- Built rapport with clients, supporting them as they practice setting boundaries, effective communication skills, and conflict resolution.
- Modeled positive, healthy behaviors to encourage clients to contribute to a safe and respectful environment.
- Encouraged individuals to make healthy choices and practices, provide provision of health and safety materials.
- Dispensed client medication and maintain Medication Administration Records.
- Participated as a team member with other staff to ensure a safe and caring shelter environment.
- Assisted in the orientation and training of new staff in the service model
- Completed and maintain records and documentation such as daily log briefing and incident reports.
- Cleaned living areas to provide healthy environment for boarded animals.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Facilitated weekly group activities focused on relationship building and life skills development.
- Educated volunteers on proper procedures related to working within a shelter environment.
Education
Associate of Arts - General Sciences
Kwantlen Polytechnic University
Surrey, BC10-2020
Skills
- Currently hold First Aid CPR, NVCI, Mental health certificate, food safe, and Therapeutic crisis intervention certificate
- Experience With At-Risk Youth
- Administrative Management
- Case Documentation
- Violence Prevention
- Trauma Informed Care Framework
- Referral Coordination
- Addictions Expert
- Client Advocacy
Certification
- Non- violence crisis Intervention
- First Aid CPR C
- Therapeutic Crisis Intervention
- Mental health first aid certificate
- Food Safe certificate
- HIFIS trained.
- WHIMIS certified.
- Knows on how to Administer Naloxone.
- Health and safety committee member
References
References available upon request.
Timeline
Halfway House Support Worker
Phoenix society
01.2023 - Current
Senior Worker
Elizabeth fry Society
12.2022 - Current
Youth Worker
Elizabeth fry society
06.2021 - 12.2022
Housing Placement Worker
Elizabeth Fry society
06.2021 - 11.2022
Supportive Housing Worker
Phoenix society
03.2021 - 12.2022
Emergency Support Worker
Phoenix Society
11.2020 - 03.2021
Associate of Arts - General Sciences
Kwantlen Polytechnic University
- Non- violence crisis Intervention
- First Aid CPR C
- Therapeutic Crisis Intervention
- Mental health first aid certificate
- Food Safe certificate
- HIFIS trained.
- WHIMIS certified.
- Knows on how to Administer Naloxone.
- Health and safety committee member
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