Prabhjot Kaur
Toronto
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Voysus Connection Experts Inc.
02.2022 - 09.2022
- Improved customer service wait times to mitigate complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup
assistance. - Answered incoming calls and emails, providing frontline customer support or assistance with product and service
Education
No Degree - Computer And Information Systems
CDI College
Montreal, QC08.2022
Bachelor of Science - Computer Science
Guru Nanak Dev University
India03.2017
Skills
- Information Security
- Complaint Resolution
- Call Management
- Verbal and Written Communication
- Critical Thinking
- Database Management Decision Making
- Goal-oriented
- Computer Literacy
- Problem Resolution Strong
- Work Ethic
- Team Player
- Appointment Scheduling
Languages
English
Full Professional
Timeline
Customer Service Representative
Voysus Connection Experts Inc.
02.2022 - 09.2022
No Degree - Computer And Information Systems
CDI College
Bachelor of Science - Computer Science
Guru Nanak Dev University
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