PRABHJOT KAUR
Dartmouth,NS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Line Cashier
POPEYES
Vaughan, ON
11.2022 - 06.2023
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and responded to informational requests.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Answered customers' questions and provided information on store procedures or policies.
- Verified that all coupons were valid prior to processing them into the system.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Early Childhood Educator
GARDERIE L ACADEMIE DE SAINT MICHEL
Montreal, QC
09.2020 - 10.2022
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Promoted good behaviors by using positive reinforcement methods.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Implemented appropriate strategies to manage challenging behaviors.
- Observed children to record development.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Maintained daily records of individual activities, behaviors, meals and naps.
Cashier
TIM HORTONS
Montreal, QC
08.2019 - 10.2021
- Welcomed customers, offering assistance to help find store items.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate of Applied Science - Early Childhood Education
HERZING COLLEGE
Montreal East, QC07.2021
Skills
- Merchandise Stocking
- Loss Prevention
- Money Handling
- Display Setup
- Payment Processing
- Customer Service
- Currency Counting
Certification
- FIRST AID/CPR
Languages
French
Limited
Hindi
Professional
Punjabi
Professional
English
Professional
Timeline
Front Line Cashier
POPEYES
11.2022 - 06.2023
Early Childhood Educator
GARDERIE L ACADEMIE DE SAINT MICHEL
09.2020 - 10.2022
Cashier
TIM HORTONS
08.2019 - 10.2021
Associate of Applied Science - Early Childhood Education
HERZING COLLEGE
- FIRST AID/CPR
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