PRABHJOT KAUR
865 Confederation Drive Saskatoon -,SK
Summary
An aspiring hotel and Restaurant management student with extensive knowledge of customer service. Highly adaptive and effective at resolving guest conflicts with both strong oral and written communications skills. Highly organized and detail oriented.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Park town hotel
05.2023 - Current
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
Supervisor
Dairy Queen
01.2022 - 05.2023
- Coordinated and assisted in training employees; ensured that staff training met and exceeded the minimum levels set forth by the senior management
- Monitored and evaluated staff performance, provided learning or coaching opportunities, and executed corrective actions
- Trained and guided newly hired staff members on administrative processes, work and operation instructions, and procedures to facilitate consistent and seamless company operations
Shift Leader
Dominos,Martensville
12.2021 - 07.2022
- Worked as shift runner
- Handled all opening and closing duties such as food prep loading computer systems and cleaning
- Performed excellent customer service
- Used to collect all data and put in computer system
- Enforce safety and sanitation regulations
- Developed and maintained relationships with vendors and suppliers
Supervisor
Konz Pizza
08.2021 - 01.2022
- (702 Broadway street saskatoon) {5, Used to handle all store alone
- Assist customers with dietary restrictions and food allergies and helps to choose appropriate side
- High communication skills with customers
- Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift.
- Achieved results by working with staff to meet established targets.
Education
Hotel And Restaurant Management - Hospitality
Saskatchewan Polytechnic
Saskatoon 05.2023
Skills
- Hospitality Services
- Guest Service and Assistance
- Effective Planning
- Registration Management
Additional Information
REFERENCES-:
Mc Lennan Alana: mclennanal@saskpolytech.ca
Gurpreet bhangu : Bhangu@outlook.ca
Certification
CERTIFICATIONS-
1.HEALTH AND SAFETY LEADERSHIP
2.FOOD SAFETY WHIMS
3. SERVE IT RIGHT
Timeline
Guest Service Agent
Park town hotel
05.2023 - Current
Supervisor
Dairy Queen
01.2022 - 05.2023
Shift Leader
Dominos,Martensville
12.2021 - 07.2022
Supervisor
Konz Pizza
08.2021 - 01.2022
Hotel And Restaurant Management - Hospitality
Saskatchewan Polytechnic
CERTIFICATIONS-
1.HEALTH AND SAFETY LEADERSHIP
2.FOOD SAFETY WHIMS
3. SERVE IT RIGHT
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