Prabhjot Kaur
Edmonton,AB
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Client Service Advisor
Edelweiss Broking Limited
04.2009 - 08.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Back Office Executive - Customer Care
Motilal Security Limited
11.2007 - 09.2008
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
Back Office Executive - Customer Care
Kotak Securities Pvt Ltd
05.2006 - 10.2007
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Arts - Bachelor of Education
LLRM Collage of Education
India05.2013
Master of Arts - Sociology
MCM DAV Collage
India05.2012
Bachelor of Arts -
SD Collage
India 05.2007
Skills
- Administrative Duties
- Customer Support
- Accurate Recordkeeping
- Training Junior Team Members
- Customer Feedback
- Issue and Complaint Resolution
- Operational Efficiency
- Database Maintenance
- Client Service and Support
- Account Management
- Client Meetings
- Payment Processing
- Client Relations
Timeline
Client Service Advisor
Edelweiss Broking Limited
04.2009 - 08.2009
Back Office Executive - Customer Care
Motilal Security Limited
11.2007 - 09.2008
Back Office Executive - Customer Care
Kotak Securities Pvt Ltd
05.2006 - 10.2007
Bachelor of Arts - Bachelor of Education
LLRM Collage of Education
Master of Arts - Sociology
MCM DAV Collage
Bachelor of Arts -
SD Collage
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