Prabhjot Dhanoa
Belleville,ON
Summary
Able to multitask in a busy environment and manage time effectively. Possess presentation skills. Customer relationship building and comfortable in dealing with customers. Communication and interpersonal abilities. Product knowledge and motivation for sales. Data entry, operating system, Microsoft Office, Microsoft Excel, Power Point.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
OSL Retail Wireless
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Caregiver
ParaMed Home Health Care
06.2024 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
HR Recruiter
North American Staffing Services
05.2022 - 05.2024
- Screening resumes, performing in-person and phone interviews with candidates, administering appropriate company assessments, performing reference and background checks, making recommendations to company hiring managers
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
Customer Care Agent
Kyndryl (Manpower)
10.2021 - 04.2022
- Working as a Customer Care agent, helps people in booking their appointment for COVID-19 vaccine
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
Motel 6
07.2021 - 10.2021
- Greet guests as they arrive
- Answers phone calls and emails from clients
- Maintain calendars for the office
- File important documents and keep them well organized
- Perform any other clerical duties necessary to keep the office running
Sandwich Artist
Subway
07.2019 - 01.2021
- Worked as Cashier, Cook and Line Leader
A&W
04.2019 - 06.2019
- Worked as Cashier and Cook
S&P Data
01.2018 - 01.2019
- Company Overview: Customer Service, Call Centre
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintain database
- Customer Service, Call Centre
Hinduja Global Solutions
01.2017 - 01.2018
- Company Overview: Customer service, Call Centre
- Provides customer service by receiving the calls and giving the best possible solution to the customers
- Customer service, Call Centre
Education
Business Administration - Human Resources, Excel, Organizational Behavior, Marketing, Entrepreneurship
Loyalist College
Belleville, Ontario01.2018
Bachelor of Commerce - Accounting, Sales Management, Operation Research
Khalsa College
01.2015
Skills
- Multitasking
- Time management
- Presentation skills
- Customer relationship building
- Communication
- Interpersonal abilities
- Product knowledge
- Sales motivation
- Data entry
- Operating system
- Microsoft Office
- Microsoft Excel
- Power Point
- Elderly care
- Respectful and compassionate
- Patient care
Certification
- Security Guard, 02/28/25
- First Aid & CPR, 10/31/26
- Home support worker
Timeline
Customer Service Representative
OSL Retail Wireless
10.2024 - Current
Caregiver
ParaMed Home Health Care
06.2024 - 12.2024
HR Recruiter
North American Staffing Services
05.2022 - 05.2024
Customer Care Agent
Kyndryl (Manpower)
10.2021 - 04.2022
Motel 6
07.2021 - 10.2021
Sandwich Artist
Subway
07.2019 - 01.2021
A&W
04.2019 - 06.2019
S&P Data
01.2018 - 01.2019
Hinduja Global Solutions
01.2017 - 01.2018
Bachelor of Commerce - Accounting, Sales Management, Operation Research
Khalsa College
Business Administration - Human Resources, Excel, Organizational Behavior, Marketing, Entrepreneurship
Loyalist College
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