Prabhjot Dhaliwal

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Solved customer challenges by offering relevant products and services.

Striving to meet or exceed customer satisfaction goals by providing prompt, courteous, and knowledgeable assistance to ensure a positive customer experience.

Participating in training sessions and ongoing professional development activities to enhance product knowledge, customer service skills, and technical proficiency.

Staying up-to-date on Fido's products, services, policies, and procedures to effectively assist customers and provide accurate information.

Providing technical assistance to customers experiencing difficulties with their Fido services or devices. This could include troubleshooting network connectivity issues, assisting with device setup and configuration, and diagnosing hardware or software problems.

Providing excellent customer service via phone, email, or chat to Fido customers. This could involve assisting with inquiries, troubleshooting technical issues, resolving complaints, and ensuring customer satisfaction.

• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.