Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Prabhjot Bhullar

Surrey,British Columbia

Summary

I am a dedicated customer service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. I am Known for successfully handling escalated customer support issues. Motivated customer relations officer focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Customer Relationships Officer

Pyramid e services
Bathinda, Punjab
08.2021 - 10.2023
  • Developed and implemented customer service policies and procedures.
  • Provided guidance to junior customer relations staff on resolving customer complaints.
  • Responded to inquiries from customers regarding products, services, billing, technical support.
  • Conducted research into customer satisfaction levels and developed strategies for improving them.
  • Analyzed customer feedback surveys and identified areas of improvement in customer service delivery.
  • Maintained relationships with key customers through regular follow-up contacts and communications.
  • Coordinated the resolution of complex customer service issues across multiple departments within the organization.
  • Developed training materials for new hires related to customer service practices and procedures.
  • Monitored performance metrics related to customer service operations such as response time, resolution rate.
  • Participated in meetings with internal teams to discuss strategies for improving the overall level of customer satisfaction.
  • Collaborated with marketing team members on promotional campaigns designed to improve brand awareness among target audiences.
  • Implemented a system for tracking all incoming calls received from customers seeking assistance or information.
  • Assisted sales team members in responding quickly to leads generated by marketing campaigns.
  • Provided feedback on current programs and services that are being offered by the company in order to identify potential areas for improvement.
  • Organized events such as webinars or seminars geared towards educating customers about product offerings or services provided by the company.
  • Organized client contracts, records and reports to strengthen traceability.
  • Reduced process lags by training employees on best practices and protocols.

Senior Visa Consultant

CHD Consultants
Bathinda, Punjab
02.2019 - 01.2021
  • Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
  • Provided customers with accurate information regarding visa application requirements, deadlines, and procedures.
  • Assisted customers in completing the necessary paperwork for their visa applications.
  • Reviewed all customer documentation to ensure accuracy prior to submission.
  • Advised applicants of potential risks associated with applying for certain types of visas or traveling abroad.
  • Coordinated with foreign embassies, consulates, and government agencies when necessary.
  • Compiled evidence demonstrating an applicant's ties to his and her home country in order to increase chances of approval.
  • Communicated effectively with government officials while representing clients' interests during the application process.
  • Maintained up-to-date knowledge of changing immigration policies and procedures worldwide.
  • Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.

Education

MBA - Sales And Human Resources

University Canada West
Vancouver, BC
06-2026

Skills

  • Customer Retention Strategies
  • Sales Promotion
  • Regulatory Compliance
  • Schedule Coordination
  • Call Monitoring
  • Workflow Management
  • Complaint resolution
  • One Call Resolution
  • Training and mentoring
  • Customer Relations
  • Team Building and Leadership
  • Deadline-oriented
  • Staff Training
  • Positive and Constructive Feedback
  • Problem-Solving
  • Superior computer skills
  • New Hire Training
  • Customer Retention
  • Focused on customer satisfaction
  • Industry Trends
  • Social Media Monitoring
  • Decision-Making
  • Skilled multi-tasker
  • Customer Service
  • Loss Prevention
  • Relationship Building

Affiliations

  • Give training to the buddy counselors who are new or aligned with me.
  • Indulge in marketing tasks to boost sales of company's product.

Accomplishments

  • Best SOP writer in the city.
  • The best employer having a 5-star rating in feedback from customers.
  • Turning 100's of visa refusals into the granted visas.

Certification

  • Udyam Registration certificate received from Govt Of India.
  • Having a portal of Applyboard. (licenced)

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

References

References available upon request.

Timeline

Senior Customer Relationships Officer

Pyramid e services
08.2021 - 10.2023

Senior Visa Consultant

CHD Consultants
02.2019 - 01.2021

MBA - Sales And Human Resources

University Canada West

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Prabhjot Bhullar