Prabhjit Kaur
Dartmouth,NS
Summary
Efficient health care administrator managing day-to-day operations of medical facilities to provide high-quality care. Encourages staff to develop close relationships with patients and community members. Develops performance review frameworks to identify promotion opportunities. Guides staff forward reaching full potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
IVY HOSPITAL
06.2020 - 03.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Processed medical insurance claims and payments.
- Managed approximately 30 incoming calls, emails and faxes per day from patients.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
CUSTOMER SERVICE, SUPERVISOR
Rolly Polly Cow
12.2022 - 06.2024
- Assist the Customers with daily queries and demands
- Trained the new employees and assist them during the training period
- Schedule the employees for duties during the whole shifts
- Handle Inventory and online orders and plan to complete the targets timely
- Solve the issues at store and check the productivity of products either it meet the demands of customers or not.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Completed bi-weekly payroll for 10 employees.
Education
Office Administration and Health Services - Office Administration
St. Clair College
Brampton, ON04.2024
Universals Batala
Diploma of Computer Applications
Gurdaspur, INDIA09.2019
Skills
Patient care and Education
Electronic records management
Process optimization and improvement
Medical Terminology
Medical Transcription
Expert in ACCURO
Medical filing
Patient Confidentiality
Excellent Computer skills
Certification
WHMIS- Workplace Hazardous Materials information system. (March, 2024)
Workers Health and Safety Awareness. (February, 2023)
Ministry of Labour, Training and Skills. (September 2023)
Timeline
CUSTOMER SERVICE, SUPERVISOR
Rolly Polly Cow
12.2022 - 06.2024
RECEPTIONIST
IVY HOSPITAL
06.2020 - 03.2022
Office Administration and Health Services - Office Administration
St. Clair College
Universals Batala
Diploma of Computer Applications
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