Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PRABHJEET KAUR

Surrey

Summary

Dynamic Assistant Team Leader at Dollarama with a proven track record in performance monitoring and employee development. Skilled in Salesforce and motivated by a commitment to enhancing team productivity through effective leadership and problem-solving. Successfully improved team output by implementing constructive feedback and fostering collaboration among team members.

Overview

5
5
years of professional experience

Work History

Assistant Team Leader

Dollarama
01.2020 - 04.2025
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.
  • Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.

Education

Canadian Business Management - Business

Vancouver Community College
Vancouver
08-2021

MBA - Human Resources Management

Ramgarhia Institute of Engineering And Technology
Phagwara, India
05-2017

Skills

  • Performance monitoring
  • Microsoft Office Suite
  • Motivational leadership
  • Salesforce
  • Employee development
  • Client support
  • Problem-solving
  • Teamwork and collaboration

Languages

English

Timeline

Assistant Team Leader

Dollarama
01.2020 - 04.2025

Canadian Business Management - Business

Vancouver Community College

MBA - Human Resources Management

Ramgarhia Institute of Engineering And Technology

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PRABHJEET KAUR