Himanshi Himanshi
Winnipeg,Canada
Summary
Organized scheduling coordinator with proactive attitude regarding production scheduling coordination. Several years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
CBI Home Health
Winnipeg, Manitoba
12.2023 - Current
- Coordinated patient appointments, follow-ups, and procedures across multiple departments and providers.
- Maintained accurate and up-to-date scheduling records using EMR systems.
- Communicated effectively with patients regarding appointment confirmations, cancellations, and rescheduling.
- Collaborated with medical staff to ensure provider availability and minimize scheduling conflicts.
- Verified insurance and pre-authorization requirements prior to appointments.
- Managed high call volumes and responded to inquiries with professionalism and confidentiality.
- Ensured compliance with HIPAA and clinic scheduling policies.
- Assisted with front-desk administrative tasks, including patient check-in and documentation.
- Identified and resolved scheduling discrepancies to maintain smooth clinic operations.
- Supported patient care by reducing wait times and maximizing provider efficiency.
COURIER CARE TEAM LEAD
SkipTheDishes Restaurant services Inc
Winnipeg, Canada
10.2020 - 11.2023
- Orchestrated performance improvements by developing data-driven strategies, reducing response times and elevating service quality standards.
- Pioneered new support protocols and digital solutions, resulting in improved team efficiency and enhanced customer experience metrics.
- Implemented strategic workflow optimizations and mentored support teams, driving measurable improvements in response accuracy and customer satisfaction levels.
- Led multi-department coordination efforts to resolve complex customer issues, establishing best practices for escalation management.
- Transformed customer support processes through data-backed decisions, creating sustainable improvements in service delivery and team performance.
- Designed and rolled out advanced digital support tools, enhancing team collaboration while maintaining high service quality standards
CUSTOMER SERVICE ADVISOR
Concentrix Technologies Services
Mississauga, Canada
01.2020 - 09.2020
- Resolved complex customer inquiries through multi-channel support, maintaining high satisfaction rates while handling diverse client needs across global markets
- Streamlined customer communication processes and reduced response times by implementing efficient troubleshooting methods
- Analysed customer feedback patterns to identify recurring issues, contributing to service improvements and enhanced customer experience
- Maintained detailed customer interaction records and followed up systematically to ensure complete resolution of all service requests
- Developed and executed targeted solutions for complex customer issues, leading to substantial improvements in first-contact resolution rates
- Redesigned troubleshooting methods to accelerate customer query resolution while maintaining consistent service quality standards
INBOUND CUSTOMER SERVICE SPECIALIST
Propel Holdings Inc
Mississauga, Canada
02.2019 - 12.2019
- Assisted customers with inquiries and product information via phone and chat.
- Resolved customer issues by identifying needs and providing effective solutions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed high call volumes while maintaining professionalism and empathy.
- Followed up on unresolved issues to ensure timely customer support and resolution.
- Assisted customers with billing questions or payment issues.
- Provided customers with product and service information.
SALES REPRESENTATIVE
VIC Fashion Jewellers
Mississauga, Canada
01.2018 - 01.2019
- Generated substantial sales growth by building customer relationships and providing personalised jewellery recommendations, while maintaining detailed inventory records
- Assisted customers in selecting perfect jewellery pieces by understanding their preferences and offering knowledgeable product guidance
- Developed creative display arrangements and implemented effective visual merchandising strategies to optimise product visibility
- Streamlined inventory management processes and implemented new sales tracking system to enhance operational efficiency and customer service delivery
- Analysed sales patterns and customer feedback to identify emerging jewellery trends, leading to optimised product mix and improved stock rotation
- Mentored junior staff members in product knowledge and sales techniques while fostering a supportive team environment
Education
INTERNATIONAL BUSINESS MANAGEMENT -
Lambton College
Mississauga, ON09.2019
Skills
- Quality Assurance
- Customer Engagement
- Regulatory Compliance
- Data Analysis
- Process Improvement
- Team Collaboration
- Project Management
- Performance Metrics
- Problem Solving
- Customer Support
- Data Management
Languages
- English, Highly proficient
- Punjabi, Native
- Hindi, Native
Timeline
Scheduling Coordinator
CBI Home Health
12.2023 - Current
COURIER CARE TEAM LEAD
SkipTheDishes Restaurant services Inc
10.2020 - 11.2023
CUSTOMER SERVICE ADVISOR
Concentrix Technologies Services
01.2020 - 09.2020
INBOUND CUSTOMER SERVICE SPECIALIST
Propel Holdings Inc
02.2019 - 12.2019
SALES REPRESENTATIVE
VIC Fashion Jewellers
01.2018 - 01.2019
INTERNATIONAL BUSINESS MANAGEMENT -
Lambton College