Prabhdeep Singh
Vaughan,Canada
Summary
Dynamic sales professional with over two years of experience, excelling in upselling, lead prospecting, and CRM management at 1-800-GOT-JUNK. Skilled in enhancing customer satisfaction through effective communication and problem-solving in remote environments. Consistently meets sales targets while managing high call volumes using Salesforce and Microsoft Excel. Holds a Business Marketing diploma, ready to drive revenue growth at Green Office Partner.
Overview
2
2
years of professional experience
Work History
Inbound Sales Representative
1-800 GOT JUNK?
Toronto, Canada
01.2025 - Current
- Managed 80-100 daily inbound calls, resolving technical issues with online booking systems and CRM software.
- Maintained accurate records of customer interactions and service bookings to enhance operational efficiency.
- Collaborated with IT and customer service teams to address software-related inquiries, improving system usability.
- Demonstrated strong time management skills to effectively handle high call volumes while ensuring service quality.
Customer Representative, E Commerce Coordinator
GFranco Shoes
Toronto, Canada
07.2023 - Current
- Resolved customer inquiries for online orders via SaaS platforms, achieving high satisfaction rates.
- Managed Shopify inventory by tracking and updating asset information to ensure accurate stock levels.
- Utilized Microsoft Excel for data analysis, enhancing operational efficiency through streamlined processes.
- Supported digital platform optimization, collaborating with teams to boost user engagement and increase sales.
Customer Advisor (Inside Sales)
Teleperformance CA
Toronto, Canada
01.2024 - 04.2025
- Resolved subscription and billing issues for MLB accounts through CRM platforms.
- Delivered clear solutions during high call volumes, escalating complex issues to IT teams as necessary.
- Enhanced customer satisfaction through proactive problem-solving and effective communication strategies.
- Utilized upselling techniques to achieve revenue goals while addressing customer needs.
Administrative Assistant, Door to Door Sales
Ace Management
09.2023 - 12.2023
- Achieved sales targets by promoting Rogers products through persuasive communication and relationship building.
- Ensured data accuracy by organizing customer information and sales records in CRM systems.
- Demonstrated strong self-management and prioritization skills in a fast-paced sales environment.
Education
BBA - Business Marketing
Seneca College of Applied Arts And Technology
North York12.2024
High School Diploma -
Banasthali Public School
Delhi02.2021
Skills
- Inside Sales & Telemarketing: Lead Prospecting, Sales Pipeline Management, Upselling
- CRM Proficiency: Salesforce, Shopify, proprietary CRM systems
- Communication: Excellent verbal and written English for client engagement
- Organizational Skills: Time management, prioritization, deadline adherence
- Technical Tools: Google Suite, Microsoft Excel, SaaS platforms
- Customer Relationship Management: High satisfaction rates, rapport building
- Sales Presentations: Compelling product/service pitches to diverse audiences
Activities
- Achieved 92% customer satisfaction rate through empathetic and efficient support at Teleperformance.
- Increased sales conversions by 25% at G Franco Canada using targeted communication strategies.
- Independently resolved 89% of customer inquiries, maintaining high service standards.
- Contributed to a 15% revenue increase in three months through upselling strategies.
Timeline
Inbound Sales Representative
1-800 GOT JUNK?
01.2025 - Current
Customer Advisor (Inside Sales)
Teleperformance CA
01.2024 - 04.2025
Administrative Assistant, Door to Door Sales
Ace Management
09.2023 - 12.2023
Customer Representative, E Commerce Coordinator
GFranco Shoes
07.2023 - Current
BBA - Business Marketing
Seneca College of Applied Arts And Technology
High School Diploma -
Banasthali Public School
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