Prabhdeep Singh
Summary
Experienced law enforcement professional skilled in ensuring public safety and enforcing laws. Known for teamwork, adaptability, and delivering results. Reliable, flexible, and strong in problem-solving and communication.
Overview
14
14
years of professional experience
Work History
Constable
Punjab Police Department
09.2018 - 07.2024
- Regularly patrolling assigned areas to ensure public safety, prevent crime, and respond quickly to incidents or disturbances.
- Managing large gatherings, events, or protests, ensuring peace, and preventing violence or public disorder.
- Assisting senior officers in the investigation and execution of operations or raids, and maintaining communication with other law enforcement agencies.
- Maintaining records, filing reports on incidents or arrests, and preparing necessary documentation for legal purposes.
Security Supervisor
Transguard Group
02.2016 - 07.2017
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Bouncer
Meet Group - Score Club
09.2014 - 01.2016
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
DTH Service Trainer
Airtel BPO
10.2012 - 08.2014
- Trained new hires and existing staff on Airtel DTH products and services, focusing on installation processes, customer support, and troubleshooting.
- Delivered hands-on training sessions to customer service reps and technicians, ensuring they could handle technical issues and customer inquiries effectively.
- Created and updated training materials to make sure all team members were up to date with product knowledge and best practices.
- Monitored trainee progress, provided feedback, and made sure everyone met performance standards.
Team Lead
Spanco BPO
03.2010 - 09.2012
- Led a team of customer service agents, ensuring they met performance goals and delivered excellent service.
- Reviewed call quality and provided feedback for ongoing improvement.
- Created reports on team performance and shared them with management and clients.
- Handled escalated customer issues and resolved conflicts within the team.
- Helped with hiring and training new team members.
Education
High School Diploma -
Punjab School of Education
Mohali03-2008
Timeline
Constable
Punjab Police Department
09.2018 - 07.2024
Security Supervisor
Transguard Group
02.2016 - 07.2017
Bouncer
Meet Group - Score Club
09.2014 - 01.2016
DTH Service Trainer
Airtel BPO
10.2012 - 08.2014
Team Lead
Spanco BPO
03.2010 - 09.2012
High School Diploma -
Punjab School of Education
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