Navpreet Kaur

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Monitored staff performance to ensure adherence to customer service standards.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Developed policies and procedures related to customer service operations.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

* Managed customer inquiries via phone, email, and live chat, achieving a customer satisfaction rate of over 95%.

* Resolved an average of 80% customer issues per day, consistently meeting or exceeding performance targets.

* Utilized CRM software to track customer interactions and feedback, contributing to the company's customer service strategy.

* Demonstrated empathy and patience in handling difficult customer situations, resulting in positive feedback from customers and supervisors.

* Worked collaboratively with team members to share best practices and improve overall service efficiency.

• Assisted customers in finding products, providing recommendations based on their preferences and needs.
• Processed transactions quickly and accurately, maintaining a cash drawer with high accuracy rates.
• Increased up selling by 20% through effective communication of product benefits and promotions.
• Received the “Employee of the Month” award for exceptional customer service and teamwork.