PRABHDEEP SINGH
Halifax,NS
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multitasking in fast-paced environments. Collaborative team player committed to achieving personal and business goals. Recognized for effectively resolving escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Advisor
MGADZ INC
Toronto, Ontario
01.2024 - Current
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and inquiries promptly and courteously.
- Tracked customer feedback using surveys and other methods of evaluation.
- Developed strategies for increasing customer satisfaction scores over time.
- Developed strong customer relationships to encourage repeat business.
- Identifying customer needs and suggesting solutions to enhance their experience.
Cashier
Amazon Whole Foods Market
Toronto, ON
08.2023 - 12.2023
- To Make sure customers are being taken care of and the department looks great at all times
- Surprise and delight the customers with consistent, delightful service
- Provide courteous customer service; greet each customer with friendly eye contact and individually thank them for their business
- Carefully bag groceries and offer carry out service
- Retrieve, organize, and clean carts/baskets as needed or directed by leadership
- Perform price checks as needed and restock returned/abandoned product in a timely manner
- Respond promptly to customer needs and questions and request assistance when necessary
- Keep department supplies filled and maintained
- To Practice safe use and proper care and maintenance of all tools and equipment used
- To Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
Kitchen Assistant
The Indian Slice
Delhi, India
01.2023 - 08.2023
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Prepared food items consistently following recipe cards and production and portion standards.
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars.
- Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
- Restocked items as needed throughout the day in order to maintain sufficient levels.
Education
BSc. Computer Science -
Saint Mary's University
05.2027
Skills
- Communication
- Problem-Solver
- Attention to detail
- Tech-Savvy
- Customer service excellence
- Customer Relations
- Cleaning and sanitizing
- Time management skills
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Service Advisor
MGADZ INC
01.2024 - Current
Cashier
Amazon Whole Foods Market
08.2023 - 12.2023
Kitchen Assistant
The Indian Slice
01.2023 - 08.2023
BSc. Computer Science -
Saint Mary's University
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