Prabhdeep Singh
Surrey,British Columbia
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dairy Queen Grill & Chill
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Able to handle even the most aggressive customers and quite skilled at customer satisfaction.
Freelancing Teacher
Self-employeed
09.2022 - 04.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom to keep the interest of the students and keep their curiosity to learn more.
Assistant Manager
Ranjit Bajaj
09.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- planning for event organization, guiding students about campus, keeping track of finances and handling social accounts of premises
Teacher and Office Assistant
Expectations Visa Consultancy Pvt. Ltd
06.2020 - 09.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Handled office records using excel, word and google sheets.
- weekly planning, taking students' feedback consulting and advising visitors
Education
Bachelors of Information Technology - Information Technology
Kwantlen Polytechnic University
Surrey, BC04.2027
High School Diploma -
Farid Computer Education
Faridkot, Punjab, India09.2022
Skills
- Time management, Office Procedures, Leadership, Customer Care and
- Dealing, Multi-tasking, Event planning, Collaboration, strong public speaking
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Dairy Queen Grill & Chill
07.2023 - Current
Freelancing Teacher
Self-employeed
09.2022 - 04.2023
Assistant Manager
Ranjit Bajaj
09.2021 - 04.2022
Teacher and Office Assistant
Expectations Visa Consultancy Pvt. Ltd
06.2020 - 09.2021
Bachelors of Information Technology - Information Technology
Kwantlen Polytechnic University
High School Diploma -
Farid Computer Education
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