Prabhdeep Kaur
Brampton,ON
Overview
1
1
year of professional experience
Work History
Customer Service Representative
I-WAY Transport
11.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Computer Software And Database Development
Lambton College In Toronto
04.2023
Skills
- Call Management
- Delivery Scheduling
- Customer Service
- Problem-Solving Abilities
- Multi-Line Phone Talent
- Computer Proficiency
Timeline
Customer Service Representative
I-WAY Transport
11.2022 - 11.2023
Computer Software And Database Development
Lambton College In Toronto