PRABHDEEP KAUR
Surrey,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team member
PURDYS
12.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Associate
Deconeko Studio
11.2023 - Current
- Demonstrated knowledge of workplace safety principles and practices.
- Learned all required tasks quickly to maximize performance.
Cashier
COACH
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Team member
DAY TO DAY
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team member
F.A.S.T
- Maintained clean, orderly work environment free of hazards.
- Operated multiple machines simultaneously to meet production requirements.
cashier / stocking / closing / cash
TIM HORTONS
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts -
Kwantlen Polytechnic University
Surrey, BC01.2027
High School Diploma -
Burnsview Secondary
Delta, BC2022
Skills
- Customer Service
- Training and Coaching
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Workplace Safety
- Attention to Detail
Languages
English
Native or Bilingual
Hindi
Professional Working
Punjabi
Native or Bilingual
French
Elementary
Certification
- Licensed - driver license
- first aid/CPR-C
- rcmp youth police academy - sep 2023- nov 2023
- volunteer - surrey crim prevention - may 2022
Additional Information
reference on request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Deconeko Studio
11.2023 - Current
Team member
PURDYS
12.2021 - Current
Cashier
COACH
Team member
DAY TO DAY
Team member
F.A.S.T
cashier / stocking / closing / cash
TIM HORTONS
Bachelor of Arts -
Kwantlen Polytechnic University
High School Diploma -
Burnsview Secondary
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