Prabhat Singh
Summary
Dynamic Store Manager with a proven track record at Foodsquare, excelling in customer service and inventory management. Enhanced team performance through effective training, resulting in improved customer satisfaction. Successfully implemented loss prevention strategies, significantly reducing shrinkage while fostering a collaborative work environment that maximized sales and operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Foodsquare
12.2024 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Reliance Retail Ltd ,gurgaon
09.2023 - 12.2024
- Managed daily operations to uphold health and safety standards.
- Ensured product availability by effectively managing inventory levels.
- Reduced shrinkage significantly by applying effective loss prevention techniques.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Assistant Store Manager
Reliance Retail Ltd ,gurgaon
05.2023 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Store Manager
TNSI
10.2022 - 04.2023
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Boosted employee morale through recognition programs, resulting in increased productivity and overall job satisfaction.
- Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
- Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
- Continuously monitored market trends to adjust product offerings accordingly in order to maintain relevance among target consumers.
- Built strong relationships with vendors to negotiate favorable terms for product purchases, ensuring quality merchandise at competitive prices.
- Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Department Manager
Future Retail
01.2021 - 09.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased customer satisfaction with proactive issue resolution strategies.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
Assistant Cafe Manager
Future Retail
02.2019 - 12.2021
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Collaborated with the Cafe Manager to develop marketing strategies that increased foot traffic and overall revenue.
- Supported Cafe Manager in setting and achieving sales targets, monitoring progress regularly to ensure continued success in meeting revenue goals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
Restaurant Captain
ITC Maratha
01.2016 - 09.2019
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments and answered guest questions.
- Trained junior team members in customer service strategies and property policies.
- Confirmed arrival and departure times for guests.
- Handled check-in and check-outs of Number guests daily by assigning rooms, administering keys and answering questions.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Set tables for basic and specialized services based on reservations.
- Coached lower-level servers on tableside preparation, deboning, and flambéing.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Delivered outstanding dining experiences for patrons.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Supervised section of Number tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.
- Enforced proper hygiene practices among staff members as per health regulations.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Guest Service Associate
ITC Maratha
06.2011 - 12.2015
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Bachelor Of Arts - Hotel Management
ITM
Kharghar - Navi Mumbai Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Goals and performance
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Employee scheduling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Operations
- Order management
- Retail sales techniques
- Product merchandising
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Retail merchandise quality standards
- Vendor management
- Merchandise planning
Languages
English
Full Professional
Timeline
Store Manager
Foodsquare
12.2024 - 05.2025
Store Manager
Reliance Retail Ltd ,gurgaon
09.2023 - 12.2024
Assistant Store Manager
Reliance Retail Ltd ,gurgaon
05.2023 - 08.2023
Assistant Store Manager
TNSI
10.2022 - 04.2023
Department Manager
Future Retail
01.2021 - 09.2022
Assistant Cafe Manager
Future Retail
02.2019 - 12.2021
Restaurant Captain
ITC Maratha
01.2016 - 09.2019
Guest Service Associate
ITC Maratha
06.2011 - 12.2015
Bachelor Of Arts - Hotel Management
ITM