Prabhat Singh

Work history

Store manager

Foodsquare(Landcraft Retail Ltd)

Mumbai ( Bandra), Maharashtra

12.2024 - 05.2025

Upheld health and safety regulations within the premises to ensure a safe shopping environment.
Led training sessions for new employees, equipping them with necessary skills and knowledge.
Maintained high levels of cleanliness throughout the store, enhancing shopping experience for patrons.
Increased customer satisfaction by implementing effective staff training programmes.
Oversaw daily cash management, minimising discrepancies and errors.
Conducted regular performance reviews, contributing towards individual development and overall team performance improvement.
Identified opportunities for cost reduction without compromising on quality of service delivery.
Enhanced store appearance with meticulous merchandising strategies.
Coordinated special promotions and events, generating increased footfall during peak seasons.
Handled regular inventory checks, ensuring optimal stock levels at all times.
Streamlined store operations for improved efficiency and productivity.
Completed opening and closing procedures each day.
Increased customer sales conversions through strategic staff performance incentives.
Closely monitored competitor activity to achieve [Result] and maintain market leadership.
Routinely surpassed [Type] KPIs by promoting outstanding [Type] standards through [Task].
Ran promotions and events in line with company standards.
Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Oversaw business staffing and training, building successful, customer-focused team.
Coached underperforming employees improving their job performance significantly.
Implemented promotional displays to increase product visibility and sales.

Store manager

Freshpik-Food Retail Store( Reliance Retail Ltd)

Mumbai, Maharashtra

10.2023 - 12.2024

Facilitated smooth checkouts by maintaining efficient till operations.
Handled cash transactions accurately, minimising financial discrepancies at the till.
Coached underperforming employees improving their job performance significantly.
Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Implemented promotional displays to increase product visibility and sales.
Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Managed staff rosters, ensuring adequate coverage during peak times.
Oversaw visual merchandising efforts that enhanced overall store appearance.
Monitored inventory levels consistently to avoid stock shortages or overages.
Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Upheld health and safety regulations within the premises to ensure a safe shopping environment.
Oversaw business staffing and training, building successful, customer-focused team.
Created seasonal sales plans with varying stock and promotional strategies.
Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Followed industry trends and set pricing strategies to maximise business returns.

Assistant store manager

Freshpik- Food Retail Store ( Reliance Retail Ltd)

Mumbai, Maharashtra

05.2023 - 10.2023

Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
Developed strong relationships with suppliers for prompt delivery of orders.
Handled employee concerns discreetly; fostered healthy working environment.
Facilitated smooth operation with effective scheduling and task delegation.
Implemented promotional activities, increased product visibility and awareness amongst customers.
Managed cash registers, handled financial transactions accurately.
Promoted use of loyalty programmes amongst customers; boosted repeat business.
Resolved customer complaints efficiently, ensured customer satisfaction.
Enhanced customer service by training store staff on product knowledge and sales techniques.
Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
Led daily operations to maintain smooth store running.
Attended to customer needs promptly, leading shop teams by example.
Improved theft prevention through upgraded store security monitoring.
Scheduled staff rotas to meet business demands within budget.

Assistant Store Manager

Foodhall ( Future Retail Ltd)

Mumbai, India

10.2022 - 04.2023

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Created and maintained safe and secure work environments for employees.
Analyzed customer feedback and implemented strategies to improve customer experience.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Delegated tasks to staff to meet daily service requirements.

Retail Department Manager

Foodhall

Mumbai

01.2021 - 09.2022

Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Communicated with managers of other departments to maintain transparency.
Introduced new methods, practices, and systems to reduce turnaround time.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Launched quality assurance practices for each phase of development.
Identified and communicated customer needs to supply chain capacity and quality teams.

Assistant Cafe Manager

Foodhall

Mumbai

02.2019 - 01.2021

Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Managed display products effectively to achieve consistent sales with minimal waste.
Developed and implemented strategies to promote cafe products and increase sales.
Introduced new menu items to add variety and selections and meet customer preferences.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Implemented cost saving measures to reduce operational costs and align with budget.
Kept cafe in full compliance with health code standards and achieved consistent scores Number.
Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Negotiated contracts with suppliers to secure competitive prices for products.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Oversaw food preparation and monitored safety protocols.
Motivated staff to perform at peak efficiency and quality.
Purchased food and cultivated strong vendor relationships.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Maximized quality assurance by completing frequent line checks.
Coordinated with catering staff to deliver food services for special events and functions.

Restaurant Manager

Master Chef Sanjeev Kapoor Restaurant Chain Pvt Ltd

Belgaum

01.2016 - 09.2018

Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assisted in development and implementation of new menus to offer variety and options to customers.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Implemented effective inventory control systems to reduce food spoilage and waste.
Managed staff schedules and maintained adequate coverage for all shifts.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Restaurant Captain (Peshawri, Pan Asian, Peshwa-Pavilion)

ITC Maratha Hotel

Mumbai

01.2016 - 09.2018

Greeted guests, answered questions about menu selections and offered drink pairings.
Supervised section of Number tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.
Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
Delivered outstanding dining experiences for patrons.
Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
Maintained cleanliness of overall dining room.
Set tables for basic and specialized services based on reservations.
Prepared salads and desserts in tableside service.
Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
Coached lower-level servers on tableside preparation, deboning and flambéing.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Increased sales significantly by upselling higher-end products to customers.

Restaurant Steward (Peshawri, Pan Asian, Peshwa-Pavilion)

ITC Maratha Hotel

Mumbai

07.2011 - 12.2015

Greeted customers and provided menus upon arrival to dining room.
Arranged tables and chairs for special occasions and events.
Assisted with bussing tables and cleaning up spills.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Collaborated with other dining room and bar staff to facilitate efficient service.
Assisted customers with carry-out service.
Engaged in suggestive selling and other sales techniques.
Offered product samples, answered questions, and helped customers find items.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Provided attentive service and proactively assessed guest needs.
Monitored food and beverage supplies, assisting with restocking when needed.
Established rapport with customers by providing friendly and attentive service.
Addressed customer complaints and inquiries to verify satisfaction.
Accommodated special seating requests for guests to enhance satisfaction.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Relayed guest comments or suggestions to manager on duty for further action.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Summary

Overview

Work history

Store manager

Store manager

Assistant store manager

Assistant Store Manager

Retail Department Manager

Assistant Cafe Manager

Restaurant Manager

Restaurant Captain (Peshawri, Pan Asian, Peshwa-Pavilion)

Restaurant Steward (Peshawri, Pan Asian, Peshwa-Pavilion)

Education

Bachelor of Arts - Hotel Management

Skills

Store Pre Opening

Work availability

Timeline

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