Prabha Arockiaraj
Business Analyst
Vancouver,BC
Summary
A Business Analyst with 8+ years of experience looking forward to a challenging role to demonstrate my capabilities like team management, Account handling, self motivate and dedication to further the company's cause. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Business Analyst
Credo Health
Trichy, India
01.2021 - 04.2023
- Strategizing Product Road map by understanding requirements with Subject Matter Experts and understanding market scenario
- Developing user stories, documenting requirements and communicating to UI/UX team for efficient product design and user experience
- Creating FSD (Functional Specific Documentation) for conveying requirements to the Engineering team, with planned grooming sessions, and query resolutions to expedite Product Development
- Demonstrated new features in the product to different stakeholders, to train in attention to detail, collect feedback and improve Product adoption
- Successfully facilitated discussion with Development Team, QA team, UAT Team, and Product Team to resolve conflicts, plan sprints, test plans and product delivery on time management
- Served as the PoC to the Marketing team in Information Technology to improve Sales compliance and
- Customer Acquisition
- Reported directly to the Product director and communicated with Lead Developer and Software architect to build and develop a stable application.
Business Analyst
Equadriga software
Trichy, India
07.2020 - 12.2020
- Analyzed and Created Business requirements for a software project for Occupational Health Centers in
- India
- Collaborate with the Product Manager and Client to efficiently capture and document Business objective, Business Processes, technical requirements and use cases
- Worked closely with the Development and QA team for testing to closely monitor Product readiness
- Strategized Product Delivery execution and continuous improvements to the clients along with the
Process Analyst
04.2014 - 04.2016
- Analyzing Insurance claims and reporting to the team in USA
- Examined Denied Insurance Claims and coordinating with the team to resolve client problems
- Demonstrated ability to over perform on targets with the team
- Assessing calls made, client queries and actions taken and sending out periodic reports to the manager
Quality Analyst
Kenet Solutions
Chennai, India
03.2013 - 04.2014
- Supervising a team of 10 to allocate calls, audit performance and following up on weekly targets
- Leadership - Team collaborative to achieve targets
- Facilitating client calls to understand Business objectives, requirements and reporting updates
- Organizational Skills - Preparing and Presenting Monthly reports to management
Account Receivable Executive
Kenet Solutions
Chennai, India
06.2011 - 03.2013
- Analyze calls made by clients and communicate to the team in USA
- Assess Claims denied, and initiating appropriate actions for customer satisfaction
- Demonstrated Target achievement
- Trained and guided juniors on account management, Customer Service, Call etiquettes, growth,
- Innovation and Business Analysis.
Education
Bachelor in Computer Applications -
Bharathidasan University
Trichy, TN India05.2011
Skills
- Microsoft Office (Excel, Word, PowerPoint) Windows OS
- Project Management (Jira, Proofhub, Azure Devops) Documentation and Wireframes - Balsamiq QA and bug Tracking - Redmine
- strong written and verbal communication skills Client Interactions
- Formulating Business requirements Team management Stakeholder Communication Requirements Gathering
- User Acceptance Testing
- Staff Training
Interests
Planning and Executing Fun events at work for building Team Morale | Dancing | Volunteering at the local NGOs | Planning thorough Travel itineraries
Additional Information
- AWARDS AND ACHIEVEMENTS
- Best Performer award in Production and Quality
- Consistent Target Achiever Award
- Best Team Performer award (x2)
- 100 not out award” for Perfect attendance at work
- OTHER INFO
- Visa Status: Spouse Visa – Open Work Permit
- Nationality: Indian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Business Analyst
Credo Health
01.2021 - 04.2023
Business Analyst
Equadriga software
07.2020 - 12.2020
Process Analyst
04.2014 - 04.2016
Quality Analyst
Kenet Solutions
03.2013 - 04.2014
Account Receivable Executive
Kenet Solutions
06.2011 - 03.2013
Bachelor in Computer Applications -
Bharathidasan University
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