Prabha Arockiaraj
Vancouver,BC
Summary
With 9 years of diverse experience across multiple roles, looking forward to a challenging role to demonstrate capabilities like team management, Account handling, self motivate and dedication to further the company's cause. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
General Operator
True Mechanical
07.2023 - 07.2024
- Installed plumbing fixtures such as sinks, toilets, faucets, and showers to meet client specifications and building codes.
- Installed water lines for kitchens and toilets, ensuring proper functionality and adherence to plumbing standards.
- Used a variety of hand tools such as wrenches, saws, drills, and pipe cutters to complete tasks efficiently.
- Communicated effectively with appliance technicians to coordinate the connection of dishwasher and refrigerator water lines.
- Assisted journeymen plumbers in pre-ordering necessary materials and equipment for projects, ensuring timely delivery and availability.
- Tested installed fixtures and waterlines efficiently to minimize downtime and ensure contractor satisfaction.
Business Analyst
Credo Health
01.2021 - 04.2023
- Strategizing Product Road map by understanding requirements with Subject Matter Experts and understanding market scenario for a Health-Tech SAAS product
- Developing user stories, documenting requirements and communicating to UI/UX team for efficient product design and user experience
- Creating FSD (Functional Specific Documentation) for conveying requirements to the Engineering team, with planned grooming sessions, and query resolutions to expedite Product Development
- Demonstrated new features in the product to different stakeholders, to train in attention to detail, collect feedback and improve Product adoption
- Successfully facilitated discussion with Development Team, QA team, UAT Team, and Product Team to resolve conflicts, plan sprints, test plans and product delivery on time management
- Served as the PoC to the Marketing team in Information Technology to improve Sales compliance and Customer Acquisition
- Reported directly to the Product director and communicated with Lead Developer and Software architect to build and develop a stable product.
Business Analyst
Equadriga software
07.2020 - 12.2020
- Analyzed and Created Business requirements for a software project for Occupational Health Centers in India
- Co-ordinated with the Product Manager and Client to efficiently capture and document requirements.
- Worked closely with the Development and QA team for testing to closely monitor Product readiness
- Strategized Product Delivery execution and continuous improvements to the clients along with the Project Manager
Tele Marketing Executive
Mahindra Holidays
03.2019 - 02.2020
- Conducted outbound calls to Indians residing in the United Arab Emirates (UAE).
- Explained Club Mahindra's product and services to potential customers over the phone.
- Successfully secured appointments for sales executives to meet potential clients.
- Recorded contact information of customers and potential customers in internal database.
- Delivered exceptional results under tight deadlines by demonstrating adaptability in high-pressure situations.
- Collaborated with the marketing team to develop tailored strategies for specific target markets.
Process Analyst
AGS Healthcare
04.2014 - 04.2016
- Analyzing Insurance claims and reporting to the team in USA
- Examined Denied Insurance Claims and coordinating with the team to resolve client issues
- Demonstrated ability to over perform on targets with the team
- Assessing calls made, client queries and actions taken and sending out periodic reports to the manager
Quality Analyst
Kenet Solutions
03.2013 - 04.2014
- Supervising a team of 10 to allocate calls, audit performance and following up on weekly targets
- Leadership - Team collaborative to achieve targets
- Facilitating client calls to understand Business objectives, requirements and reporting updates
- Organizational Skills - Preparing and Presenting Monthly reports to management
Account Receivable Executive
Kenet Solutions
06.2011 - 03.2013
- Analyze calls made by clients and communicate to the team in USA
- Assess Claims denied, and initiating appropriate actions for customer satisfaction
- Demonstrated Target achievement
- Trained and guided juniors on account management, Customer Service, Call etiquettes and Processes.
Education
Bachelor in Computer Applications - Computer Science
Bharathidasan University
Trichy, TN, India05.2011
Skills
- Microsoft Office (Excel, Word, PowerPoint) Windows OS
- Documentation and Wireframes - Balsamiq QA and bug Tracking - Redmine
- Strong written and verbal communication skills Client Interactions
- Formulating Business requirements Team management Stakeholder Communication Requirements Gathering
- User Acceptance Testing
- Staff Training
Additional Information
- AWARDS AND ACHIEVEMENTS
- Best Performer award in Production and Quality
- Consistent Target Achiever Award
- Best Team Performer award (x2)
- 100 not out award” for Perfect attendance at work
- OTHER INFO
- Visa Status: Spouse Visa – Open Work Permit
- Origin: India
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
General Operator
True Mechanical
07.2023 - 07.2024
Business Analyst
Credo Health
01.2021 - 04.2023
Business Analyst
Equadriga software
07.2020 - 12.2020
Tele Marketing Executive
Mahindra Holidays
03.2019 - 02.2020
Process Analyst
AGS Healthcare
04.2014 - 04.2016
Quality Analyst
Kenet Solutions
03.2013 - 04.2014
Account Receivable Executive
Kenet Solutions
06.2011 - 03.2013
Bachelor in Computer Applications - Computer Science
Bharathidasan University
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