Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prabh Singh

Scarborough

Summary

Results-driven BDC Coordinator with proven success in lead management, appointment setting, and sales conversion in Ontario’s #1 Hyundai dealership. Recognized for consistently achieving a 20%+ lead-to-sales conversion rate, well above industry standards. Strong leadership background with prior supervisory experience and advanced education in business and financial planning. Seeking to leverage expertise and leadership skills to excel as a BDC Manager.

Overview

2
2
years of professional experience

Work History

BDC Coordinator

Rexdale Hyundai
01.2025 - Current
  • Manage inbound and outbound calls, scheduling high-quality appointments for the sales team.
  • Follow up with leads via phone, email, and text to maximize engagement and conversion.
  • Close vehicle sales directly over the phone when opportunities arise.
  • Maintain a 20%+ lead-to-sales conversion rate, consistently exceeding industry standards.
  • Contributed to Rexdale Hyundai achieving the highest BDC performance in Ontario, supporting the dealership’s #1 ranking.
  • Update and track performance in CRM, generating reports for management.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Kitchen Supervisor

THGS Hot Chicken
07.2023 - 01.2025
  • Supervised and trained a team of staff in a fast-paced environment.
  • Oversaw scheduling, workflow, and compliance with quality and safety standards.
  • Delivered excellent customer service while improving operational efficiency.
  • Developed leadership and communication skills transferable to managing BDC teams.

Education

Postgraduate Diploma - Financial Planning & Wealth Management

Lambton College
Toronto, ON
01.2025

Bachelor of Commerce Honours -

University of Delhi
01.2022

Skills

  • CRM & Lead Management
  • Sales & Appointment Setting
  • Customer Engagement & Retention
  • Reporting & Performance Analytics
  • Team Leadership & Training
  • Communication & Problem-Solving
  • Microsoft Office
  • Multitasking and organization
  • Customer service
  • Decision-making
  • MS office

Languages

English
Punjabi
Hindi

Timeline

BDC Coordinator

Rexdale Hyundai
01.2025 - Current

Kitchen Supervisor

THGS Hot Chicken
07.2023 - 01.2025

Postgraduate Diploma - Financial Planning & Wealth Management

Lambton College

Bachelor of Commerce Honours -

University of Delhi

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