Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

PRABH LOYAL

Vernon,BC

Summary

Dynamic operations leader with a proven track record at Boston Pizza, enhancing service delivery through innovative training programs and process improvements. Skilled in quality control management and data analytics, I foster team efficiency and optimize workflows, achieving significant reductions in wait times while maintaining high customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Head

Boston Pizza
07.2022 - Current
  • Oversaw daily operations to ensure efficient service delivery and adherence to quality standards.
  • Developed training programs for staff to enhance customer service skills and operational knowledge.
  • Implemented process improvements that increased workflow efficiency and reduced wait times.
  • Monitored inventory levels, coordinating with suppliers to maintain stock and minimize waste.

CSR Supervisor

Husky Gas Station
02.2022 - 06.2022
  • Supervised daily operations of customer service team, ensuring high-quality support and adherence to company policies.
  • Trained new staff on customer service protocols, enhancing team efficiency and performance.
  • Implemented process improvements that streamlined workflows and reduced response times for customer inquiries

Barista Shift Supervisor

Blenz Coffee
08.2021 - 01.2022
  • Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
  • Trained and mentored new baristas, enhancing team performance and service consistency.
  • Managed inventory levels, accurately tracking supplies to reduce waste and ensure availability.
  • Implemented efficient workflow processes, improving speed of service during peak hours.

Education

Post-Baccalaureate Diploma - Human Resources Management

College of The New Caledonia
Prince George
05-2022

Diploma - Business Management

Ashton College
Vancouver, BC
09-2019

Bachelor of Laws - Law

Kcl Institutes of Laws
Jalandhar ( Punjab) India
06-2016

Skills

  • Operations management
  • Quality control management
  • Data analytics
  • System optimization

Languages

English
Hindi
Punjabi

Certification

Food Safety Certificate 13 May 2025- 13 May2030

Timeline

Lead Head

Boston Pizza
07.2022 - Current

CSR Supervisor

Husky Gas Station
02.2022 - 06.2022

Barista Shift Supervisor

Blenz Coffee
08.2021 - 01.2022

Post-Baccalaureate Diploma - Human Resources Management

College of The New Caledonia

Diploma - Business Management

Ashton College

Bachelor of Laws - Law

Kcl Institutes of Laws

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PRABH LOYAL