Prabh Kaur
Surrey,BC
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at PANJ TARA through exceptional cash handling and empathetic customer assistance. Demonstrated professionalism and courtesy, significantly improving customer loyalty and repeat business. Skilled in both verbal communication and efficient cash register operation, adept at resolving complaints and fostering positive relations.
Overview
2
2
years of professional experience
Work History
Cashier / Server
PANJ TARA
12.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Server
Biryani House
08.2022 - 09.2023
- Managed multiple tables concurrently while maintaining high service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Diploma - Bussiness
Cambrian College of Applied Arts And Technology
Greater Sudbury, None08.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Order taking
- Professionalism and courtesy
- Written and verbal communication
- Cash register operation
- Customer relations
- Cash handling and management
Languages
English
Full Professional
Timeline
Cashier / Server
PANJ TARA
12.2023 - 04.2024
Server
Biryani House
08.2022 - 09.2023
Diploma - Bussiness
Cambrian College of Applied Arts And Technology
Similar Profiles
PANKAJ KUMARPANKAJ KUMAR
Assistant Manager at Panj Tara HotelAssistant Manager at Panj Tara Hotel
Charanpreet KaurCharanpreet Kaur
Food and Beverage Attendant at Panj TaaraFood and Beverage Attendant at Panj Taara
Keri LickfeldKeri Lickfeld
Administrative Assistant at Aurora Cares, LLC dba Tara CaresAdministrative Assistant at Aurora Cares, LLC dba Tara Cares