Prabal Pratap
Calgary,AB
Summary
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Attentive with over 2 years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations.
Overview
1
1
year of professional experience
Work History
Post Office Clerk
Shoppers Drug Mart
07.2023 - Current
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
11.2022 - 02.2023
- Built and strengthened positive relationships with students, parents and teaching staff
- Managed student behavior in classroom by establishing and enforcing rules and procedures
- Remained calm and patient in student interactions to support individual growth and development
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material
- Prepared and graded subject tests for students.
Cashier
Pawandeep Singh
04.2022 - 09.2022
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Answered product questions with up-to-date knowledge of sales and store promotions
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Southern Alberta Institute of Technology
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Skills
- Experience
- Dedicated Team Leader with expertise in quality assurance initiatives
- Issue resolution and interpersonal communication Proficient with project
- Management, personnel training and production scheduling Sets
- Example for work ethic, punctuality and quality
- Behavioral/Cognitive Skills
- Development
- Standardized Testing
- Active Listening
Timeline
Post Office Clerk
Shoppers Drug Mart
07.2023 - Current
11.2022 - 02.2023
Cashier
Pawandeep Singh
04.2022 - 09.2022
High School Diploma -
Southern Alberta Institute of Technology
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