PRAANJAL ARORA

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of five customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Boosted customer satisfaction by providing exceptional service and product knowledge.
• Assisted in the organization of promotional events both in-store and offsite, resulting in increased foot traffic and sales conversions.
• Handled cash transactions accurately, maintaining the integrity of the store''s financial records.
• Demonstrated adaptability by quickly learning new product information and incorporating it into sales pitches.

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• Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
• Organized and led monthly meetings for The Accounting Club.
• Invited and hosted guest speakers such as Kunal Bahl (Snapdeal Founder), to increase engagement.