Praachi Gera
Vancouver
Summary
Proactive and goal-oriented professional with 8 years of experience with excellent time management and problem-solving skills. Known for reliability and adaptability, With swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Rec Room - Cineplex
01.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Bar Manager
Bella Roma Italian Restaurant
04.2022 - 05.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Server/Head Bartender
Bagheera
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager On Duty
Jack Astor's Bar & Grill
04.2021 - 06.2022
- Improvements to the running of the business and developing the restaurant
- Upholding high sanitation and safety standards while delivering and serving food
- Promoting specials, desserts, appetizers, and high-profit beverages to drive up meal totals
- Engaging with customers in friendly conversation to build connections and increase satisfaction
- Addressing and resolving customer concerns quickly, working with management to fix complex issues.
Server/ Bartender
Hotel Halifax and the Barrington Hotel
08.2021 - 04.2022
- Following alcohol awareness procedures to prevent guest intoxication
- Assisting guests staying in hotel with making menu choices and took note of special requests
- Promoting great customer service by remaining attentive to guest needs
- Setting up dinner reservations and booked tickets to local attractions for guests.
Server/ Bartender
Earls Kitchen + Bar
12.2019 - 06.2020
- Monitoring tables, offering add-on and checking on guest satisfaction
- Completing opening and closing checklists according to set standards
- Handling multiple tables simultaneously with high service quality
- Using POS system to accurately input orders and process payments
- Offering guests dietary and allergy information to match special requirements.
Server/ Bartender
La Scogliera
01.2019 - 11.2019
- Preparing alcoholic and non-alcoholic beverages for bar and restaurant patrons
- Monitoring bar inventory and ordering supplies and ingredients when needed
- Staying guest focused and nurturing an excellent guest experience
- Complying with all food and beverage regulations
- Fostering fun atmosphere and family-style work environment consistent with restaurant's regulations.
Banquet Server/ Bartender
Rosedale Golf Club
08.2017 - 09.2018
- Protecting establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Offering solutions to member's needs and shows the added value of upselling and cross-selling
- Set tables to laid out standards, ensuring all items used are clean, full, and undamaged
- Completing pre-shift duties ensuring adequate levels of stock and aiding in inventory
- Providing bar service to guests, including cash and credit services
- Attending and participating in daily briefings, training sessions, and staff meetings
- Examining identification of guests before serving alcohol to protect company from liability.
Education
Bachelor Of Hospitality Management - Hospitality
George Brown College
Toronto, ON07.2020
Advanced Diploma - Hospitality And Tourism Management
George Brown College
Toronto, ON06.2019
Skills
- STAFF SCHEDULING
- VENDOR MANAGEMENT
- SMART SERVE COMPLIANCE
- SERVE IT RIGHT
- HEALTH AND SAFETY
- OPERATIONS MANAGEMENT
- INVENTORY MANAGEMENT
- BAR PROMOTIONAL PLANNING
Languages
English
Native or Bilingual
Engl
Elementary
Certification
- Smart Serve Safe
- Food Handling
- TICO
Timeline
Service Manager
Rec Room - Cineplex
01.2024 - Current
Server/Head Bartender
Bagheera
01.2024 - Current
Bar Manager
Bella Roma Italian Restaurant
04.2022 - 05.2024
Server/ Bartender
Hotel Halifax and the Barrington Hotel
08.2021 - 04.2022
Manager On Duty
Jack Astor's Bar & Grill
04.2021 - 06.2022
Server/ Bartender
Earls Kitchen + Bar
12.2019 - 06.2020
Server/ Bartender
La Scogliera
01.2019 - 11.2019
Banquet Server/ Bartender
Rosedale Golf Club
08.2017 - 09.2018
Bachelor Of Hospitality Management - Hospitality
George Brown College
Advanced Diploma - Hospitality And Tourism Management
George Brown College
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