Alan Bromley
Calgary,AB
Summary
Results-oriented customer service professional with a proven ability to resolve complex issues efficiently while upholding a high standard of respect and professionalism. Core competencies include advanced problem-solving, effective communication, and process improvement. Committed to leveraging expertise to enhance customer-centric initiatives that drive organizational success.
Overview
20
20
years of professional experience
Work History
Assistant Project Manager
Maple Leaf Property Management
Calgary, Alberta
2023.12 - Current
- Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
- Tracked project deliverables, keeping assignments on task and on budget.
- Ensured compliance with applicable regulations throughout the duration of the project.
- Produced thorough, accurate and timely reports of project activities.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Tenant Services Coordinator
Maple Leaf Property Management
Calgary
2008.07 - 2023.10
- Organized and maintained tenant files to ensure accuracy of data.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Facilitated collaboration between multiple departments, both within and outside of the organization.
- Conducted periodic inspections of rental units to ensure compliance with safety regulations.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Provided project management support to ensure timely completion of tasks within budget constraints.
- Provided analytical support for budgeting, forecasting and strategic planning activities.
Building Operator
Maple Leaf Property Management
Calgary
2007.01 - 2008.07
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Managed implementation and operation of building preventive maintenance program.
- Coordinated repairs with vendors or subcontractors when needed.
- Conducted regular safety inspections to ensure compliance with regulations.
Building Operator
SNC Lavalin
Calgary, Alberta
2005.01 - 2007.07
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Maintained accurate records of all maintenance activities performed within the building.
- Responded quickly to emergency situations such as power outages or flooding incidents.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
Education
Courses Through Work
Skills
- Active Listening
- Complaint resolution
- Customer driven
- Positive and professional
- Stress management
- Creative problem solving
Affiliations
- Member of multiple pipe bands, most recently Calgary Police Band.
- Trained local cadet pipe band to play in Calgary Highland Games.
- Owner of Abromley Photography, specializing in portraits and wildlife.
- Volunteered my photography services for organizations, such as, Foster Children of Alberta, Calgary Stampede and multiple nursing home events.
Timeline
Assistant Project Manager
Maple Leaf Property Management
2023.12 - Current
Tenant Services Coordinator
Maple Leaf Property Management
2008.07 - 2023.10
Building Operator
Maple Leaf Property Management
2007.01 - 2008.07
Building Operator
SNC Lavalin
2005.01 - 2007.07
Courses Through Work