Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alan Bromley

Calgary,AB

Summary

Results-oriented customer service professional with a proven ability to resolve complex issues efficiently while upholding a high standard of respect and professionalism. Core competencies include advanced problem-solving, effective communication, and process improvement. Committed to leveraging expertise to enhance customer-centric initiatives that drive organizational success.

Overview

20
20
years of professional experience

Work History

Assistant Project Manager

Maple Leaf Property Management
Calgary, Alberta
12.2023 - Current
  • Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
  • Tracked project deliverables, keeping assignments on task and on budget.
  • Ensured compliance with applicable regulations throughout the duration of the project.
  • Produced thorough, accurate and timely reports of project activities.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Tenant Services Coordinator

Maple Leaf Property Management
Calgary
07.2008 - 10.2023
  • Organized and maintained tenant files to ensure accuracy of data.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Facilitated collaboration between multiple departments, both within and outside of the organization.
  • Conducted periodic inspections of rental units to ensure compliance with safety regulations.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Provided project management support to ensure timely completion of tasks within budget constraints.
  • Provided analytical support for budgeting, forecasting and strategic planning activities.

Building Operator

Maple Leaf Property Management
Calgary
01.2007 - 07.2008
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Managed implementation and operation of building preventive maintenance program.
  • Coordinated repairs with vendors or subcontractors when needed.
  • Conducted regular safety inspections to ensure compliance with regulations.

Building Operator

SNC Lavalin
Calgary, Alberta
01.2005 - 07.2007
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Maintained accurate records of all maintenance activities performed within the building.
  • Responded quickly to emergency situations such as power outages or flooding incidents.
  • Oversaw construction and renovation projects to meet environmental, health and security standards.

Education

Courses Through Work

Skills

  • Active Listening
  • Complaint resolution
  • Customer driven
  • Positive and professional
  • Stress management
  • Creative problem solving

Affiliations

  • Member of multiple pipe bands, most recently Calgary Police Band.
  • Trained local cadet pipe band to play in Calgary Highland Games.
  • Owner of Abromley Photography, specializing in portraits and wildlife.
  • Volunteered my photography services for organizations, such as, Foster Children of Alberta, Calgary Stampede and multiple nursing home events.

Timeline

Assistant Project Manager

Maple Leaf Property Management
12.2023 - Current

Tenant Services Coordinator

Maple Leaf Property Management
07.2008 - 10.2023

Building Operator

Maple Leaf Property Management
01.2007 - 07.2008

Building Operator

SNC Lavalin
01.2005 - 07.2007

Courses Through Work

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Alan Bromley