POWEL ALEX MATLA

Transportation specialist-1 and Team leader, ROC Fleet, Hyderabad April 2021 - 2024

Amazon transportation services (NOC IPEX) North America

warehouse balancing and scheduling, vendor loads

scheduling. management, stake holder support (Internal and

external), process improvement and charge back investigation.

Joined the fleet team and quickly established myself as a key

member, achieving tenure and taking on a major role within the

team.

Primary responsibilities include training and mentoring multiple

batches of new hires, ensuring they are equipped with

necessary skills and knowledge.

Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.

• Described menu items to customers and suggested products based on stated preferences
• Operated cash register collected payments and provided accurate change
• Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction
• Promoted a positive work environment by providing courteous assistance to colleagues and clients alike.
• Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.

• Consistently provided service to customers ensuring their needs and inquiries were addressed
• Provided accurate information and recommendations to customers
• Interacting with customers in a clear and friendly manner, ensuring they felt informed and valued
• Actively sought and received customer feedback, using it to improve customer satisfaction
• Described product and service details to customers to provide information on benefits and advantages.