Pouya Dini

• Assisted 50+ users and resolved all software and hardware-related support requests. Answered complex technical questions with clarity and professionalism.
• Provided remote support for end users troubleshooting Windows/macOS issues including performance, resets, and application errors
• Managed user accounts, file permissions, and ticketing systems using Active Directory and osTicket
• Communicated technical concepts clearly to non-technical users via ticket documentation and live support

• Produce beginner-friendly videos on core IT topics such as networking, DNS, system troubleshooting, and command-line tools
• Demonstrate real-time solutions in virtual lab environments using Wireshark, PowerShell, and Active Directory
• Translate technical processes into simple, step-by-step guides for viewers

• Delivered 5-star service to over 800 clients through fast problem solving, reliability, and real-time issue management
• Demonstrated strong interpersonal communication, patience, and the ability to stay calm and helpful under pressure
• Adapted quickly to unexpected changes, ensuring customer satisfaction in a fast-paced, independent role

• Delivered over 1,000 packages while maintaining perfect on-time delivery metrics and a flawless 4.9 driver rating
• Handled complex delivery routes and managed logistics efficiently using in-vehicle mobile technology
• Ensured exceptional customer satisfaction through prompt service and professional communication
• Maintained flexibility and adaptability in a fast-paced, time-sensitive environment

● Trained and supported a team of 8–10 personnel, developing documentation and tracking systems to monitor performance and ensure operational readiness.

● Oversaw and maintained $5M+ in critical systems and equipment, emphasizing accountability, preventive maintenance, and rapid issue resolution.

● Provided technical guidance and troubleshooting support, enabling quick resolution of hardware/software issues.