Summary
Overview
Work History
Education
Skills
Timeline
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Pournami Nirmala

Toronto,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Usher focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional leveraging more than 4 years' experience in the field.

Overview

5
5
years of professional experience

Work History

Greeter

U.S CONSULATE
09.2022 - Current
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Acted as first point of contact for visiting clients and customers.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Monitored customer activity to maintain safe and secure environments.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Checked customer IDs and verified age-restricted purchases.
  • Created accurate customer profiles to facilitate future purchases.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Directed ticket holders to seats and facility locations.
  • Sold admission, processed payments, and issued tickets.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Shift Manager

Pizza Hut
01.2018 - 09.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Managed staff hiring, training and supervision.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

Education

Human Resource Management - Management And Leadership

Centennial College of Applied Arts And Technology
Scarborough, ON
11.2021

Bachelor of Science - Construction Project Management

Centennial College of Applied Arts And Technology
Scarborough, ON
01.2020

Bachelor of Science - Civil Engineering Technology

Kerala University
India
05.2014

Skills

  • Event Program Distribution
  • Guest Experience Management
  • Access Monitoring and Control
  • Special Assignments
  • Cash Register Operations
  • Customer Information Databases
  • Crowd Management
  • Frisking Procedures

Timeline

Greeter

U.S CONSULATE
09.2022 - Current

Shift Manager

Pizza Hut
01.2018 - 09.2022

Human Resource Management - Management And Leadership

Centennial College of Applied Arts And Technology

Bachelor of Science - Construction Project Management

Centennial College of Applied Arts And Technology

Bachelor of Science - Civil Engineering Technology

Kerala University

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Pournami Nirmala