Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

POURIA KHORRAMNASAB

Toronto

Summary

Dynamic customer service professional with experience at McDonald's, adept at resolving conflicts and enhancing customer loyalty through active listening and personalized solutions. Proven ability to improve team productivity and maintain exceptional client relationships, leveraging critical thinking and computer proficiency to streamline operations and elevate satisfaction. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

McDonald's
08.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Cashier

Circle K
05.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Real Estate Assistant

Gandy's Reality Group
03.2021 - 11.2022
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
  • Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.

Education

Bachelor of Science - Kinesiology

York University
Toronto, ON
09-2028

High School Diploma -

Talayedaran High School
Ahvaz, Iran
06-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Scheduling
  • Retail store support
  • Quick learner
  • Team player

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Customer Service Representative

McDonald's
08.2024 - 02.2025

Cashier

Circle K
05.2023 - 07.2024

Real Estate Assistant

Gandy's Reality Group
03.2021 - 11.2022

Bachelor of Science - Kinesiology

York University

High School Diploma -

Talayedaran High School
POURIA KHORRAMNASAB