Tayler Penford
Summary
Versatile and dynamic, with a proven track record at Sun Peaks Resort, I excel in property management and fostering strong interpersonal relationships. Skilled in policy enforcement and complaint resolution, I significantly improved resident satisfaction and operational efficiency, showcasing exceptional problem-solving and teamwork abilities. I hope to continue and further my Sun Peaks journey in the position of Staff Housing Manager!
Overview
7
7
years of professional experience
Work History
Staff Housing Supervisor
Sun Peaks Resort
08.2022 - Current
- Coordinate with Facilities and Maintenance teams, as well as private contractors, to support the general cleanliness of properties and building repairs and upkeep.
- Act as the direct report for the Staff Housing Coordinator and Caretaker roles, including the hiring, training, and continued development of these team members.
- Oversight for all check in appointments, performer of regular tours of premises with new residents with the Coordinator.
- Work in coordination with the SPR and SPG Payroll teams to follow up on delinquent rents and assist in coordination of remediation.
- Work in coordination with the HR team to build and maintain department allocations in flow with new job offers from all departments.
- In step with the Payroll team, monitor timely receipt and reconciliation of rent collections in accordance with the Staff Housing Handbook and License Agreement policies.
- Oversight for check-out appointments and post move-out inspections to identify required repairs and to ensure appropriate deposit deductions for below standard cleanliness and damages.
- Oversight for prompt response to resident complaints and remediation where needed, including coordinating with other SPR/SPG teams, and facilitation of other support services.
- Maintained the collection and ordering of signed Staff Housing Handbook License Agreements, including recollection during update periods, in digital format for HR and Payroll purposes.
- Oversight for the partial creation and updating of the Staff Housing Handbook and License Agreement, including introducing new policies and procedures when indicated. Coordinate document updates and edits from various members of the Staff Housing Committee.
- Facilitate all Staff Housing Committee bi-weekly meetings, maintain record of minutes and meeting agendas.
- Oversight for the implementation of a new reservation database to improve the efficiency of allocation tracking and automation of various communication channels (ongoing).
- Monitor resident behavior and implement corrective action to maintain order and community cohesiveness. Deliver warnings, letters of expectation and fines in accordance with the Staff Housing Handbook policies and the Staff Housing Committee deliberations.
- Both assist with and independently develop annual operating budgets as well as annual reports and forecasts.
- Implementation and enforcement of policies and procedures to maintain properties to high standards; instruct and train new Staff Housing team members on these policies and procedures.
- Construction of the Resident Relations program, which includes the planning and execution of events (7-8 annually) such as educational meet and greets, community and social bonding events, as well as other assorted gatherings that offer a social alternative to bars and partying.
- Oversight and conduction of regular inspections of both interior and exterior of properties for cleanliness and damages.
- Deliver emergency 24-hour on-call service for residents as needed, especially during periods of low staffing in the Sun Peaks Resort Security team.
- Management of Staff Housing parking lot, including the collection of resident vehicle information and distribution of parking passes for upwards of 50 residents at any time.
- Facilitate required purchases, including the tracking of payments, invoices and expenses.
- Assist with development and budgeting for future maintenance projects in coordination with the Building Maintenance Manager
- Creation and oversight of various intake documents, including the implementation of work flows and conditional logic programming to aid in the accurate and efficient collection of information for both incoming and current residents.
- Complete oversight for the "Bedding and Linen Resale" program, which serves over 250 individuals annually.
- Act as primary communicator with all hiring managers at Sun Peaks Resort and Sun Peaks Grand Hotel.
- Maintain positive relationships with and support third party stakeholders, including Sun Peaks Lodge, Sun Peaks Fire Rescue, Steps Health, and Sun Peaks Lodge community business partners and involved homeowners.
- Continued rapport building with residents to ensure a positive and memorable experience as often as possible throughout their Sun Peaks journey!
Manager
Snowshoe Sam's Group
11.2020 - 07.2022
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Resolved guests complaints while maintaining positive customer environment.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Primary School Teacher
Kororoit Creek Primary School
01.2018 - 04.2019
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Developed positive rapport with students of various and diverse backgrounds.
- Maintained positive and professional classroom environment throughout school year.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Met with parents to review Individualized Education Plans for at-risk students.
- Designed daily lesson plans customized to student needs.
- Assessed and improved lesson plans through implementation and experimentation.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Delivered audio-visual presentations on various platforms to cater to different learning styles.
- Addressed consistent behavior problems with students, parents and senior staff.
- Maintained knowledge of state curricula, standards and policies to correctly prepare students for higher grade levels.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Education
Bachelor of Education - Primary And Secondary Education
Laurentian University
Greater Sudbury, ON06-2017
Bachelor of Arts - Spec in English Literature, French Grammar Studies
Laurentian University
Greater Sudbury, ON06-2016
Skills
- Property management
- Policy enforcement
- Instructional design
- Written communication
- Interpersonal skills
- Problem-solving
- Teamwork and collaboration
- Complaint resolution
- Mediation and advocacy talent
- Schedule management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Staff Housing Supervisor
Sun Peaks Resort
08.2022 - Current
Manager
Snowshoe Sam's Group
11.2020 - 07.2022
Primary School Teacher
Kororoit Creek Primary School
01.2018 - 04.2019
Bachelor of Education - Primary And Secondary Education
Laurentian University
Bachelor of Arts - Spec in English Literature, French Grammar Studies
Laurentian University
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