Portia Monoroth

• Responsible for collecting payments for missed appointments
• Ensure completion of initial intake forms prior to first appointments and follow up if necessary
• Manage email inbox, triaging client inquiries based on urgency
• Organize calendar to avoid conflicting appointments or commitments
• Schedule and oversee discovery calls
• Address brand and media inquiries
• Coordinate travel arrangements
• Develop effective filing systems for easy retrieval of information when needed.
• Deliver optimal administrative, customer service and case management support.

• Efficiently book events and manage showcase, ensuring seamless coordination and execution
• Act as primary point of contact for communication with commissions, maintaining professional and timely correspondence
• Provide comprehensive administrative support, including calendar management, meeting coordination, and document preparation
• Organize travel arrangements, including flights, accommodations, ground transportation and restaurants reservations.
• Monitor incoming emails and responded accordingly in a timely manner.

• Liaise effectively with patients, doctors and staff members whilst assessing medical charts and promoting high level of communication and interaction
• Manage logistics for patient intake and implementation of appropriate courses of treatment
• Manage incoming calls averaging 30 a day which includes scheduling appointments, answering all patient inquires, coordinating with insurance companies and handling billing issues
• Collect payments from patients and arrange payment schedules
• Contact other medical facilities to confirm medical histories and prevent inaccurate diagnoses
• Responsible for taking patient x-rays, CT scans and digital impressions
• Review monthly statements and send out invoices to ensure accounts are up to date
• Plan and organize meetings between referring doctors
• Assist in the training of new staff
• Manage doctors schedule and efficiently coordinate appointments to ensure optimal capacity bookings.

• Educated patients on treatment procedures and post-procedure home care
• Took patient blood pressure and pulse and accurately recorded results in patient charts
• Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
• Took bitewing, periapical and panoramic x-rays and prepared for dentists to review
• Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work and teeth whitening trays
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.

Administrative Duties

• Scheduled cleanings and dental appointments for patients using ClearDent dental software
• Answered and managed incoming calls and emails
• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current
• Ensured confidentiality of sensitive patient information such as medical history and personal information

• Bid on contracts to supply IT services to government organizations and school boards
• Maintained detailed account records and contact logs to facilitate sales processes
• Negotiated prices, terms of sale and service agreements to close transactions
• Contacted new and existing customers to discuss product and service solutions
• Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction
• Delivered superior customer support to improve account retention rate
• Used sound judgment when depositing company checks daily.