NELSON A. ODIO JR.
Toronto,Canada
Summary
Dedicated and results-driven professional with extensive experience in customer service, banking operations, and administrative support. Skilled in handling financial transactions, promoting banking products, and ensuring customer satisfaction. Adept at managing accounts, balancing cash, and ensuring compliance with regulations. Strong communicator with excellent problem-solving abilities, attention to detail, and the capacity to adapt to changing environments. Proven ability to work well both independently and as part of a team to achieve operational goals and deliver high-quality service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Operation Manager
Rizal Commercial Banking Corporation
01.2018 - 11.2022
- Manage and train branch staff, ensuring they perform their jobs well and meet customer service standards. Provide support and feedback to improve performance.
- Ensure customers receive excellent service. Address their concerns and help resolve any issues. Build good relationships with clients and promote RCBC’s products.
- Oversee daily operations to ensure everything runs smoothly and efficiently. Make sure the branch follows all banking regulations and company policies.
- Track the branch’s financial performance, including meeting sales and revenue goals. Prepare reports and look for ways to improve branch performance.
- Ensure the safety and security of branch assets and customer information. Monitor security procedures and assess any risks to the branch.
Reserve Officer
Rizal Commercial Banking Corporation
08.2013 - 12.2017
- Assist customers with their questions and transactions, ensuring they have a positive experience.
- Help with account opening, updates, and processing requests to ensure everything is up to date.
- Process banking transactions like deposits, withdrawals, and transfers accurately.
- Fill in for staff in different departments when needed, ensuring smooth operations.
- Assist with daily tasks, help prepare reports, and keep the branch running efficiently.
Customer Service Associate - Teller
Rizal Commercial Banking Corporation
02.2010 - 07.2013
- Handle customer transactions like deposits, withdrawals, and transfers accurately and efficiently.
- Assist customers with account inquiries, explain banking products, and resolve any issues they may have.
- Ensure accurate cash management, including counting, balancing, and securing cash at the teller station.
- Help with account-related services such as deposits, withdrawals, and updating account information as needed.
- Follow all bank policies and procedures, including verifying customer identity and ensuring the safety of transactions.
Education
Mechanical Engineering Design -
Centennial College Progress Campus
04.2025
Bachelor of Science - Accountancy
Filamer Christian University
12.2017
Skills
- Customer Service Excellence
- Cash Handling and Balancing
- Problem Solving and Conflict Resolution
- Attention to Detail
- Time Management
- Multitasking Ability
- Effective Communication
- Team Collaboration
- Sales and Product Promotion
- Account Management
- Financial Transaction Processing
- Data Entry and Database Management
- Active Listening
- Microsoft Office Proficiency (Word, Excel, PowerPoint, Outlook)
- Adaptability and Flexibility
- Critical Thinking
- Compliance with Regulations
- Conflict De-escalation
- Technical Troubleshooting
- Customer Relationship Management (CRM) Software
Certification
Certified Lift Truck Operator, WORKSAFE Training Inc., Counter Balance and Narrow Aisle reach
Availability
8:00 PM to 1:00 AM or 2:00 AM to 8:00 AM, Monday through Sunday
Timeline
Branch Operation Manager
Rizal Commercial Banking Corporation
01.2018 - 11.2022
Reserve Officer
Rizal Commercial Banking Corporation
08.2013 - 12.2017
Customer Service Associate - Teller
Rizal Commercial Banking Corporation
02.2010 - 07.2013
Certified Lift Truck Operator, WORKSAFE Training Inc., Counter Balance and Narrow Aisle reach
Mechanical Engineering Design -
Centennial College Progress Campus
Bachelor of Science - Accountancy
Filamer Christian University
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