Porscha Story
Los Angeles,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
18
18
years of professional experience
Work History
General Manager
Nu car Rental
09.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Operations Manager
Kyte
03.2021 - 09.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Responded to information requests from superiors, providing specific documentation.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Senior Rental Agent
Alamo Car Rentals
09.2010 - 06.2020
- Making journal entries for all receipts, payments, and other financial transactions
- Filing source documents for all journal entries recorded
- Posting journal entries to ledger accounts
- Preparing trial balances
- Performing bank reconciliations
- Performed routine maintenance checks on vehicles prior to rentals.
- Created marketing materials such as flyers and brochures highlighting rental services offered by the agency.
- Identified areas where operational efficiencies could be improved within the rental department.
- Oversaw maintenance, appearance and performance of company vehicles.
- Processed exchange requests in computer system.
- Coordinated shuttle services by communicating with drivers.
- Prepared sales contracts, researched customer needs and promoted
- Processed rentals and collected associated payments.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
- Preparing cash flow statements
- Preparing financial reports.
- Provided high-level customer service to rental clients, responding to inquiries and resolving issues.
- Maintained accurate records of rental contracts and payments.
- Developed detailed knowledge of rental products and services.
- Processed payment transactions for rentals in a timely manner.
- Assisted with training new employees in the rental process.
- Ensured compliance with company policies and procedures related to vehicle rentals.
- Analyzed daily sales reports and identified potential opportunities for improvement.
- Researched competitive pricing strategies from other agencies in order to remain competitive in the market.
- Managed customer complaints regarding unsatisfactory service or product quality.
- Developed comprehensive training programs for staff members involved in vehicle rentals.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Answered customer questions to maintain high satisfaction levels.
- Resolved customers' complaints regarding products or services.
- Collected money, provided change and recorded transactions on receipts.
- Prepared and submitted reports to supervisor.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Accounting Assistant
Dodgers Stadium
02.2008 - 09.2010
- Correctly prepare all daily and weekly sales and cash reports
- Responsible for cash handling and security in the office area
- Issue, collect and verify cash tills from cashiers at beginning and end of shift
- Collect pickup from cashier, and issue loans
- Performing bank reconciliations
- Preparing cash flow statements
- Preparing financial reports.
- Supervised and trained bookkeeping staff to ensure accuracy in data entry and financial reporting.
- Maintained accurate records of accounts receivable, payable and general ledger transactions.
- Provided guidance and support to bookkeepers when resolving complex issues related to account reconciliation or other accounting-related matters.
- Managed the month-end closing process including review of trial balance, income statement, balance sheet and other financial reports for accuracy prior to submission to management team.
- Coordinated with vendors regarding payment inquiries or disputes.
- Participated in tax audits and payroll duties.
- Prepared forecasting revenue reports.
- Documented transaction details to track and manage financial data.
Accounting Clerk
Pavilions
01.2008 - 02.2010
- Other duties may include collecting data from various sources, maintaining electronic records and logs, running reports, filing paperwork, and operating office equipment.
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Developed internal control procedures to ensure accurate recordkeeping.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
Education
Chemistry, General -
Cal State Dominguez Hills
09.2010
Skills
- Performance Monitoring
- Performance Reporting
- Data Analysis
- Customer Retention
- Customer Service
- Process Improvement
- Inventory Management
- Health and Safety Compliance
- Team Building and Leadership
- Risk Management
- Budget Development and Management
- Cost Reduction Strategies
- Schedule Management
- Staff Training and Development
- Operations Management
- Business Development
- Verbal and written communication
- Project planning
References
- Victor Moore, Station Manager, Alamo Car Rental, (323) 574-1146
- Michelle Wales, Regional Manager NU, (619) 372-2221
- Barry Walter 760.671.2033
Timeline
General Manager
Nu car Rental
09.2023 - Current
Operations Manager
Kyte
03.2021 - 09.2023
Senior Rental Agent
Alamo Car Rentals
09.2010 - 06.2020
Accounting Assistant
Dodgers Stadium
02.2008 - 09.2010
Accounting Clerk
Pavilions
01.2008 - 02.2010
Chemistry, General -
Cal State Dominguez Hills