Porfirio Saravia
Los Angeles
Summary
Dedicated for currently building foundational skills for Passenger Service Agent. Bagroom Cordiner role. Prepared for challenges of position and ready to use abilities in communication and problem-solving to meet company goals. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
2
2
years of professional experience
Work History
Gate Agent
WORDLWIDE FLIGHT SERVICES
12.2022 - Current
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Disbursed and recorded appropriate gate passes.
- Communicated with site personnel by relaying information via radio calls.
Passenger Service Agent
Menzies Aviation- Latam
02.2022 - Current
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Education
High School Diploma -
Augustus F. Hawkins High School C Rspnsbl Indigenous Soc Entrepr
Los Angeles, CA06.2019
Skills
- Security Screening
- FAA Regulations
- Reservation Confirmation
- Fare and Fee Calculations
- Computer Reservation Software
- Customer Service Management
- Boarding Pass Assignment
- Passenger Documentation
- Passenger Assistance
- Customer Documentation Review
- Baggage Handling
- Departures Management
- Wheelchair Assistance
- Passenger Safety
- Checking and Weighing Baggage
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Gate Agent
WORDLWIDE FLIGHT SERVICES
12.2022 - Current
Passenger Service Agent
Menzies Aviation- Latam
02.2022 - Current
High School Diploma -
Augustus F. Hawkins High School C Rspnsbl Indigenous Soc Entrepr
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