Pooya Sherbafi Fakhri

Monitor network performance to ensure uptime and detect issues in real-time.
Continuously track network traffic, bandwidth usage, and device health using monitoring tools for above 100000 devices of Municipality buildings (WAN , LAN) servers (Physical and Virtual) and systems using SolarWinds and Nagios XI, ensuring 99.9% uptime across 200+ Physical and 2000+ virtual machines and critical infrastructures.
Identify performance bottlenecks, latency issues, and potential failures before they impact operations.
Analyze real-time alerts and logs to proactively maintain network stability.

Admin of Manage Engine Service Desk Plus MSP and experiences with all of the features like Change , CMDB , Reports , Capacity & …

As a ManageEngine Admin, I configured, maintained, and optimized various modules of the platform to improve the performance of IT systems.
I also managed users, created and configured custom reports, and automated IT processes to increase productivity.
In addition, I worked with the security and operations teams to implement security policies and IT standards across the organization’s systems.

As a CMDB Manager, I was responsible for maintaining and updating Configuration Items (CI) to ensure accurate tracking of about 20.000 IT assets. I was also responsible for updating data integrity, change management, and system dependencies to support IT operations.

As a Change Manager, I planned, evaluated and controlled the change processes in IT systems and infrastructure to ensure that the changes were implemented without disruption. I also analyzed risks, documented the changes and collaborated with technical teams to ensure their successful implementation.

As a Report Manager, I collected and analyzed data, and produced accurate and actionable reports for better management decision-making. I also optimized reporting processes to improve the accuracy and speed of access to information.

As a Capacity Manager, I monitored and analyzed hardware and software resources with monitoring tools such as SolarWinds and DPA for 2200 of Municipality Infrastructure and Virtual servers to ensure optimal system performance. I also prevented resource shortages or waste by planning and anticipating future needs.

Respond to alerts and escalate critical issues for timely resolution.
Acknowledge and assess system-generated alerts to determine severity and urgency.
Attempt first-level troubleshooting or escalate complex problems to senior engineers.
Ensure minimal downtime by following incident response protocols and documenting actions taken.

Perform routine maintenance and updates on network devices and systems.
Apply firmware updates, security patches, and performance optimizations to routers, switches, and firewalls.
Conduct scheduled hardware and software inspections to prevent failures and vulnerabilities.
Ensure compliance with industry standards and organizational IT policies.

Document incidents, generate reports, and collaborate with teams to improve network reliability.
Log all network incidents, root causes, and resolutions in ticketing systems for future reference.
Generate performance reports and trend analyses to identify recurring issues and improvement opportunities.
Work closely with security, infrastructure, and IT support teams to optimize overall network performance.

As a Help Desk Technician, I have provided Level 1 and 2 technical support for 800 clients, 1000 computers, 50 printers, and other IT equipment.
Using Remote Desktop, RDP, and remote management tools such as AnyDesk and ManageEngine, I have quickly diagnosed and resolved user issues.
My duties have included installing, configuring, and updating Windows operating systems and enterprise software to ensure system compatibility and security.
I have diagnosed and resolved hardware issues such as motherboard, RAM, hard drive, power, and network component failures, as well as software issues such as system crashes, driver errors, and slow performance.
I have managed and maintained networked printers, scanners, VoIP phones, and other peripherals, and have participated in troubleshooting printing and network connectivity errors.
Additionally, I have ensured network security and integrity by managing Active Directory, creating and modifying user accounts, setting access levels, and managing Group Policy.

As a System Administrator, I have managed and maintained Windows and Linux servers to ensure stable and secure performance.
My duties have included installing, configuring, and updating Windows Server (2012/2016/2019) and Linux distributions (Ubuntu, CentOS, Red Hat).
I have managed user accounts, security policies, and access levels using Active Directory, Group Policy, and PowerShell.
On Linux servers, I have managed users, configured SSH, configured firewalls, and automated tasks with Bash and Ansible.
I have also monitored server resources with tools such as Zabbix, Nagios, and SolarWinds, and fixed performance issues to optimize systems.
I have performed regular backups with Veeam and Rsync, managed RAID, and configured Hyper-V and VMware ESXi to maintain security and stability.

As a Data Center Technician in Tehran Municipality Data Centers, I have been responsible for managing and maintaining 200 physical servers and hosts to ensure stable and optimal performance.
My duties have included installing, configuring, and maintaining HP, Dell, and Cisco servers, as well as managing Hyper-V and VMware ESXi for virtual infrastructures.
Using monitoring tools such as Zabbix, PRTG, and SolarWinds, I have monitored and reported on resource status, temperatures, network traffic, and hardware errors.
In the area of

security, I have managed hardware firewalls, updated Linux and Windows operating systems, and controlled access to rack equipment*.
I have been responsible for regular backups with Veeam and Rsync, managed SAN/NAS storage, and maintained RAID to maintain security and prevent data loss.
I have also participated in troubleshooting, replacing hardware components, structured cabling, and controlling cooling systems and emergency power (UPS and generators).