Poornima K Pillai
Dentist
Delta,BC
Summary
Adept Dental Practice Manager with a proven track record at DR M K Pillai Inc, enhancing patient satisfaction and compliance through innovative recall systems and efficient scheduling. Skilled in dental terminology and fostering team culture, I've significantly boosted new patient acquisition and revenue growth. My expertise in office administration and patient relations has propelled practice efficiency and loyalty. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Dental Practice Manager
DR M K Pillai Inc
03.2022 - Current
- Designed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
- Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
- Implemented effective marketing strategies, leading to increased new patient acquisition and overall revenue growth for the dental practice.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
- Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
- Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
- Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office bookkeeping with insurance billing and patient payments.
Dental Practitioner
Sacred Heart Dental Care
12.2004 - 07.2022
- Provided exceptional cosmetic dentistry services such as teeth whitening, veneers, bonding, and orthodontic treatments to improve patient smiles confidently.
- Maintained strict adherence to infection control protocols, ensuring the safety of both staff members and patients alike.
- Improved patient satisfaction by providing thorough and gentle dental care in a comfortable environment.
- Performed comprehensive dental examinations to diagnose and treat various dental issues.
- Collaborated with colleagues to create interdisciplinary treatment plans for complex cases, resulting in more effective patient care.
- Contributed to community outreach efforts through participation in local events promoting oral health awareness programs focused on prevention measures like proper brushing techniques or regular dentist visits.
- Increased practice efficiency by streamlining office operations, updating equipment, and optimizing workflow.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Defined and enforced dental office policies and procedures.
Education
Bachelor of Dental Sciences - Dentistry
K.L.E. INSTITUTE OF DENTAL SCIENCES AND HOSPITAL
BANGALORE , INDIA 12.1996 - 12.2000
Skills
Dental Terminology
Office Administration
Scheduling Coordination
Patient Relations
Recruitment and hiring
Budget Planning
Appointment Setting
Insurance processing
Patient Care
Treatment Planning
Medical Records Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Kannada
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Telegu
Limited Working
Marathi
Limited Working
Interests
Dance
Music
Exploring new places
Cooking
Timeline
Dental Practice Manager
DR M K Pillai Inc
03.2022 - Current
Dental Practitioner
Sacred Heart Dental Care
12.2004 - 07.2022
Bachelor of Dental Sciences - Dentistry
K.L.E. INSTITUTE OF DENTAL SCIENCES AND HOSPITAL
12.1996 - 12.2000
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