Poornima Vinay
MISSISSAUGA
Summary
Dynamic sales professional with a proven track record of exceeding sales goals by 140% at UNIQLO and enhancing customer retention through exceptional service. Skilled in sales presentations and adaptability, demonstrated through rapid mastery of new technologies and methodologies. Recognized for outstanding after-sales support and mentoring abilities, achieving a 96% customer service satisfaction rate.
Overview
10
10
years of professional experience
Work History
Advanced Sales Associate (Supervisor)
UNIQLO
11.2023 - 03.2025
- Provided exceptional after-sales support, earning numerous positive reviews from satisfied clients.
- Hire and train store staff
- Promoted on fast track from Associate to Advanced Associate (Supervisor)
- Stock, replenish, and organize inventory with accuracy and efficiency, completing functions 10% faster than the average associate
- Maintained a clean, organized, and visually appealing store environment for an exceptional shopping experience.
- Achieved an average of 140% of sales goals for three consecutive months
- Provided outstanding customer service, receiving 96% in customer service feedback surveys
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Coordinator
Abstract Management Group (Rogers Communications I
06.2023 - 09.2023
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance
- Exceeded sales targets by 100% month-on-month
- Coordinated product demonstrations to showcase key features for sales prospects.
Sales Associate
Pantaloons (Aditya Birla Fashion & Retail)
09.2021 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Customer Service Representative
Concentrix India Pvt. Ltd.
03.2018 - 09.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Assistant
Windchimes Technology Services
11.2014 - 05.2017
- Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
- Conducted product demonstrations, highlighting key features to drive sales results.
Education
Bachelor of Computer Science Engineering - Computer Science
VTU
Belgum, India06-2013
Skills
- Deal closing
- Adaptability and resilience
- Sales presentations
- Sales process optimization
- Upselling and cross selling
- Stockroom management
- Customer retention
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Advanced Sales Associate (Supervisor)
UNIQLO
11.2023 - 03.2025
Sales Coordinator
Abstract Management Group (Rogers Communications I
06.2023 - 09.2023
Sales Associate
Pantaloons (Aditya Birla Fashion & Retail)
09.2021 - 01.2023
Customer Service Representative
Concentrix India Pvt. Ltd.
03.2018 - 09.2018
Sales Assistant
Windchimes Technology Services
11.2014 - 05.2017
Bachelor of Computer Science Engineering - Computer Science
VTU
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