Poornima Sankaran
Business Analyst and Technical Writer
Airdrie,AB
Summary
Results-driven Business Analyst with a strong emphasis on clear communication and stakeholder engagement, re-entering the workforce. Over 7 years of experience in technical writing, transforming complex technical concepts into accessible, user-friendly documentation, including proposals and high-level business reports. Strong graphic design skills complement analytical expertise, enabling the creation of professional, visually compelling presentation slides and solution designs that enhance understanding and decision-making. Eager to embrace a challenging role that leverages diverse skills to deliver immediate value and drive organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Career Break (Parental Leave)
Airdrie, AB
11.2024 - Current
- Full-time caregiving, professional development (Advanced Word/Excel, Agile/scrum methodologies)
Business Analyst and Technical writer
Pong Game Studios
Vaughan, ON
12.2022 - 11.2024
- Collaborated with cross-functional teams to gather requirements, perform gap analysis, provide business solutions, define project scope, and develop detailed project plans.
- Prepared technical documentation, including user manuals, installation guides, release notes for software products, and implemented a version control system for the documented files.
- Participated in usability testing sessions to gather feedback on the effectiveness of user instructions.
Proposal Writer and Graphic Design Specialist
Shipley India Business Pvt Ltd.
Hyderabad, India
05.2021 - 07.2022
- Collaborated with subject matter experts to gather technical information and incorporate it into compelling proposals that effectively addressed client needs.
- Developed and maintained a library of reusable content, templates, and best practices to streamline future proposal efforts.
- Focused on Presentation design and Brand Identity of clients of Microsoft. Created slide designs, pitch decks and collaborated with technical and content teams to complete projects.
- Worked with Senior Managers at Microsoft, to develop Presentation prototypes for various Onboarding training Modules. Managed design conceptualization, milestones and customer feedback.
- Designed creative digital displays (enhancement of old concepts into brand new illustrations).
- Used Adobe Illustrator/Photoshop and PowerPoint to develop product mock-ups and prototype designs.
- Client 1 - Microsoft India
- Client 2- ISS (facility management services)
Tech Writer and Graphics Designer
Freelance
Toronto, ON
01.2019 - 04.2021
- Researched and created engaging web content for various clients across multiple industries.
- Edited and proofread content for grammar, spelling, clarity, style consistency, and adherence to brand guidelines.
- Worked with clients to gather and define requirements and develop presentation contents.
- Developed print materials such as brochures, banners, and signs.
Graphic Design Artist
Inmobi Inc.
Bangalore, India
02.2018 - 12.2018
- Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign) to develop high-quality designs that effectively communicated the desired message.
Technical Writer and Graphics Illustrator
Formulate IP Technolegal Solutions
Bangalore, India
09.2016 - 01.2018
- Researched technical content and its corresponding illustrations from various project documents.
- Created line-art illustrations and collaborated with the technical team to meet deadlines.
- Conducted Patent searches and analyzing prior art to determine patentability of inventions.
- Drafted Patent documents for engineering projects.
Education
Post Graduate Diploma - Journalism and Mass Communication
Amity University
India05-2019
Bachelor of Technology - Information Technology
Anna University
India05-2015
Skills
- Microsoft Office Suite (Visio, Advanced Word and Excel, Presentation, SharePoint, Power BI)
- Jira
- Confluence
- Wordpress
- Google Docs
- Microsoft CRM
- Adobe Illustrator
- Photoshop
- InDesign
- After Effects
- Canva
- HTML
- CSS
- Workflow Analysis
- Gap analysis
- Risk assessment
Languages
English
Full Professional
Certification
- Business Analysis - Key Concepts and Competencies, 01/01/24
- Certification on Cyber law, 12/01/18
- Diploma in Graphic Design, 09/01/17
Timeline
Career Break (Parental Leave)
11.2024 - Current
Business Analyst and Technical writer
Pong Game Studios
12.2022 - 11.2024
Proposal Writer and Graphic Design Specialist
Shipley India Business Pvt Ltd.
05.2021 - 07.2022
Tech Writer and Graphics Designer
Freelance
01.2019 - 04.2021
Graphic Design Artist
Inmobi Inc.
02.2018 - 12.2018
Technical Writer and Graphics Illustrator
Formulate IP Technolegal Solutions
09.2016 - 01.2018
Bachelor of Technology - Information Technology
Anna University
Post Graduate Diploma - Journalism and Mass Communication
Amity University
Core Competencies
Requirements Gathering, Agile/Scrum methodologies, User Acceptance Testing (UAT), User Manuals & Guides, Proposal Writing, Technical Reporting, Complex Concept Simplification, Technical Illustration and Graphic Design, Document Layout, Data Visualization, Presentation Design.